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About the Role

Service Specialists provide a variety of support within our client locations, cross-training in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. This role requires a team player mentality, ability to deliver on service commitments timely, and strong communication skills with both internal teams and client staff.

Responsibilities

• Provide support to all requests and flex services with a "can do" attitude and philosophy.
• Provide outstanding service to customers by ensuring customer needs and requests are met.
• Meter, sort, and distribute mail and accountable packages per schedule.
• Accurately produce copy, print, and scan projects per written instructions.
• Process work as requested through the digital job submission system, received via email or in-person.
• Print, scan, copy, and bind projects as requested.
• Restock supplies and paper as needed in copy machines.
• Comply with confidentiality policy and maintain documents in a secure area.
• Assist with basic maintenance of office hardware and notify appropriate personnel regarding any advanced maintenance.
• Quality check all work and escalate issues to the Manager.

Requirements

• High School Diploma or GED.
• 1+ year of work experience in a customer service field.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Skills

• Communication skills

Location

• Client locations

Work Type

• Full-time

Experience Level

• 1+ year

Education Level

• High School Diploma or GED

Salary/Compensations

• Up to $21.00 USD per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

About the Company

• Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms.
• Opensity provides integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce costs, and accelerate growth.
• Capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.
• Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Equal Opportunity

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace.
• We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.
• We are committed to fair and barrier-free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.