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About the Role
This fully remote Client Planning Specialist role focuses on helping clients navigate the vacation planning process, providing consistent support from initial conversation through completed reservations and itinerary preparation. The role involves learning client preferences, identifying appropriate vacation options, and coordinating reservation details.
Responsibilities
- Gather client preferences and identify appropriate vacation options
- Research accommodations, destinations, cruises, activities, and other experiences
- Coordinate reservations and organize itinerary components
- Maintain accurate client records and planning documentation
- Review confirmations and reservation information for accuracy
- Provide clear updates throughout the planning process
- Manage multiple client planning timelines efficiently
Requirements
- Strong interpersonal and communication skills
- Excellent organization and attention to detail
- Ability to research, compare, and organize information
- Comfortable using online tools and learning new systems
- Self-motivated and able to work independently
- Customer service, hospitality, administrative, or planning experience is beneficial but not required
Skills
- Communication skills
- Organization skills
- Attention to detail
- Research skills
- Online tool proficiency
- Client service skills
Location
- Remote
Work Type
- Fully remote
- Flexible remote scheduling
Experience Level
- Previous experience in vacation planning is not required
Salary/Compensations
- Performance-based pay structure
Benefits
- Structured training and onboarding
- Ongoing mentorship and team support
- Professional development opportunities
- Access to planning resources and industry tools