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About the Role

The Account Manager will establish Alcatraz Cruises as the iconic San Francisco experience. This role requires thriving in a fast-paced environment, taking initiative, identifying new business opportunities, and exceeding sales goals. Strong communication, interpersonal skills, and a solutions-oriented mindset are essential.

Responsibilities

• Develops a comprehensive knowledge of client and market needs through regular client visits and appointments.
• Generates leads using high closing rate techniques, client appointments, and networking.
• Identifies and converts prospects to clients using proven sales processes.
• Attends networking and industry events to learn about the market.
• Identifies customer needs and prepares proposals using in-depth product knowledge.
• Presents proposals in-person during site inspections and meetings.
• Handles objections and solves customer problems through active listening and consulting with sales leadership.
• Establishes relationships with associations and business organizations for referrals.
• Plans weekly schedules focusing on closing revenue and executing out-of-office sales activities.
• Uses Salesforce (CRM) to plan, manage, and track sales activities.
• Uses Anchor (reservation software) to book orders and create proposals.
• Maintains personal organization, manages time effectively, and sets work priorities.
• Collects payments and maintains accounts receivable within ageing guidelines.
• Ensures prompt responses to client inquiries, aiming for quotes within 24 hours.
• Communicates complete and accurate product details to the operations team for proper execution.
• Follows up with customers post-cruise to develop accounts, thank clients, request surveys, and obtain referrals.
• Works with Operational leaders to resolve customer issues, prioritizing high-priority issues in-person.
• Attends applicable meetings as designated or necessary.
• Performs other duties as assigned by operations leaders.

Requirements

• A minimum of 2 years total sales experience, including at least 1 year of outbound telephone sales experience.
• Proficient with Microsoft office products and CRM software.
• Analytical skills required to identify and exploit selling opportunities and large-scale partnerships.
• Proposal writing is required; must communicate effectively in written form.
• Ability to establish and maintain effective working relationships.
• Must have the ability to persuade and influence people.
• Must have proven leadership skills.
• Must be able to listen effectively, assess situations, determine relevant issues, identify solutions, and gain consensus.
• Consideration for employment of qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance.

Skills

• Sales
• Client Relationship Management
• Lead Generation
• Proposal Writing
• Networking
• Customer Service
• Salesforce (CRM)
• Anchor (reservation software)
• Microsoft Office Products
• Communication
• Interpersonal Skills
• Problem-Solving
• Time Management
• Organization
• Persuasion
• Influence
• Leadership
• Active Listening
• Consensus Building

Location

• San Francisco

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years sales experience
• 1+ year outbound telephone sales experience

Education Level

• Bachelor’s degree preferred
• Related experience accepted

Salary/Compensations

• $20/hourly Base Rate + 7% Commission with no cap

Benefits

• Commission with no cap - earning potential is limitless!

About the Company

• Hornblower Group is a global leader in experience and transportation with a 100-year history.
• Their portfolio includes water- and land-based experiences and ferry and transportation services.
• City Experiences offers dining and sightseeing cruises and walking and food tours.
• City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States.
• Subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC.
• Hornblower Group's global portfolio covers over 10 countries and serves more than 20 million guests annually.
• Headquartered in Orlando, Florida, with additional corporate offices in multiple U.S. cities and internationally.
• The RESPECT Service System embodies their mission, vision, values, and operating principles to drive them towards becoming a Global Experiences and Transportation Leader.

Equal Opportunity

• EEO / Disabled / Protected Veteran Employer.
• Hornblower is proud to be an Equal Employment Opportunity employer.
• Offers equal employment opportunities to all qualified individuals and prohibits discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.
• Complies with government regulations, including affirmative action responsibilities for qualified individuals.
• Participates in the E-Verify program in certain locations.