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About the Role

The San Francisco District Attorney's Office Victim Services Division is seeking a Claims Specialist to help crime victims recover from crime-related financial losses by guiding them through the California Victim Compensation Board (CalVCB) application process. This role involves evaluating eligibility, verifying financial losses, and assessing reimbursements to support claim decisions.

Responsibilities

• Verify and evaluate information provided by applicants to determine eligibility for program benefits
• Verify and evaluate crime related losses and applicable reimbursement and recovery sources
• Analyze and respond to inquiries from victims and service providers regarding program eligibility and pertinent service-related questions
• Work with a diverse population of clients who may be in crisis
• Apply excellent written and verbal skills to effectively communicate with applicants, state board staff, law enforcement, victim/witness advocates and peers with the goal of resolving claims in accordance with CalVCB guidelines
• Explain processes and guidelines to applicants to ensure that they are given accurate and timely information regarding the status of pending claims
• Demonstrate the ability to learn, understand, assimilate and apply extensive and frequently changing State of California policy and statutory revisions governing the claims verification process
• Collaborate with advocacy team and other parties related to pending cases and corresponding claims
• Apply knowledge of various reimbursement sources to resolve claims
• Maintain clear and concise notes documenting all contacts, correspondence and pertinent work performed
• Keep supervisor apprised of all activities, including current and anticipated issues
• Work with community stakeholders

Requirements

• At least one (1) year of experience in social services, case management, or the insurance industry
• Strong written and verbal communication skills
• Solid customer service abilities that include data collection, data entry, report writing, and record keeping
• Ability to work effectively with the public, including individuals in crisis
• Adherence to strict processing guidelines while maintaining confidentiality
• Ability to work independently, follow established program policies and procedures
• Strong analytical and critical-thinking skills
• Experience collaborating across government agencies
• Experience navigating fast-paced environments
• Demonstrate strong initiative
• Effective communication with victims, service providers, law enforcement, state agencies, and internal staff
• Ability to maintain clear and organized documentation
• Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco
• All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline

Skills

• Data collection
• Data entry
• Report writing
• Record keeping
• Analytical skills
• Critical-thinking skills
• Bilingual skills (Cantonese, Mandarin, and Spanish highly desirable)

Location

• San Francisco

Work Type

• Permanent-Exempt
• Regular

Experience Level

• Minimum 1 year experience in social services, case management, or the insurance industry

Education Level

• Bachelor’s degree or higher in Social Work, Psychology, Criminal Justice, or a closely related field is strongly preferred

Salary/Compensations

• USD 88998 - USD 108186 - yearly

Benefits

• Employee Benefits Overview

About the Company

• The San Francisco District Attorney's Office is one of the premier law enforcement organizations in the United States.
• Our mission is to collaborate with the City’s diverse communities and law enforcement agencies to make San Francisco one of the safest cities in America.
• Our office engages in public education and crime prevention efforts while maintaining the traditional role of investigating, charging, and prosecuting all criminal violations occurring within the City and County of San Francisco.
• The unparalleled opportunities for challenging, meaningful, and sophisticated work have consistently drawn top candidates to our office over the years.
• The San Francisco District Attorney’s Office Victim Services Division is dedicated to making the criminal justice system more humane, accessible, and supportive for victims of crime.
• We provide comprehensive advocacy, guidance, and resources to help victims navigate the aftermath of trauma and participate meaningfully in the justice process.
• The Victim Services Division includes three units: Victim Advocacy, Victim Compensation, and Restitution.

Equal Opportunity

• The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
• Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.