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About the Role

The Doorperson facilitates guest entry by verifying reservations and allowing access. This position acts as a liaison between promotions, VIP services, and guests, while also assessing crowd control, preventing theft, and discouraging altercations in a high-volume nightclub. The role requires efficient, professional, and positive guest service, staying informed of venue and service changes. This is a non-tip receiving position.

Responsibilities

Provide a friendly, personal demeanor with a willingness to interact
Provide professional and friendly guest services
Commit to company values and dedication to excellent guest service
Ability to work safely and prevent personal injury
Commitment to the safety of co-workers and guests
Remain alert for any suspicious persons or activities
React professionally and rationally in emergency and pressure situations
Identify intoxicated, disorderly, or insubordinate guests and report them to Security
Communicate professionally with all management from Restaurant/Lounge
Assist all Guests with entry to the venue
Maintain professionalism at the workplace and with co-workers and patrons
Be attentive to all company related events and upcoming venues and changes
Maintain a proper and professional appearance and attitude
Maintain and promote a friendly atmosphere for customers and co-workers
Provide customers with information and directions
Inform management of any complaints, comments, or incidents
Perform all prior arrangements to be ready to start at scheduled in time and complete all necessary duties by end of shift
Accurately assess group sizes at the doors, collect ID’s and form of payment, and hand out tickets accordingly
Constantly pay attention to surroundings and to customers
Assist and/or complete additional tasks as assigned

Requirements

Tao Group Hospitality in-venue doorperson training
Min 1-year previous doorperson experience or equivalent related Tao Group Hospitality experience required
Previous experience in a high-volume restaurant/nightclub/lounge required
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Skills

Guest service
Crowd control
Communication
Professionalism
Teamwork
Attention to detail

Location

Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

Work Type

Part-time
Irregular shifts
Evening shifts
Weekend shifts
Holiday work

Experience Level

1-year previous doorperson experience or equivalent related Tao Group Hospitality experience

Benefits

State Applicable Time Off
Pet Insurance
401(k) Retirement Program with Employer Match
Employee Assistance Program
TAO Savings Marketplace
Employee Discounts

About the Company

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.