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About the Role

The Integrated Operations Center (IOC) Coordinator is responsible for the day-to-day operation of the airport terminal. This role is critical for ensuring operational efficiency, safety, and regulated compliance to provide a seamless passenger and guest experience.

Responsibilities

• Gate planning, ground to aircraft communications and ramp coordination operations.
• Ensuring flight information screens are updated and terminal communication.
• Monitoring terminal activities and taking appropriate steps to mitigate safety, security, or other issues.
• Responding to terminal and airside events, including breaches and guest services concerns.
• Responding to Operations Center calls and emails from customers, airport terminal tenants, and government regulating agencies.
• Monitoring and responding to alerts from multiple technological systems within the operations center.
• Performing Security CCTV monitoring, alarm response, and investigations of breaches and terminal access control.
• Managing curbside and airside operations.
• Coordinating with on-site government personnel to resolve terminal operations concerns.
• Managing incidents with emergency response personnel, other departments, government authorities, and service providers.
• Maintaining records of all incidents in the electronic Operations log and analyzing entries for improvement opportunities.
• Documenting and maintaining shift records and ensuring equipment/systems remain functional.
• Identifying and reporting areas of underperformance in internal processes and from external partners or stakeholders.
• Monitoring BMS, FAS, SCADA, and other systems for alarms, trouble, and status.
• Fielding support calls from terminal stakeholders (Airlines, Ground handling, Commercial tenants, TSA, CBP, etc.).
• Creating, managing, and tracking the status of work orders in applicable systems.
• Supporting SOP development and reviewing existing procedures specific to the operations center function.

Requirements

• Preference for working with an entrepreneurial focused and fast-paced team.
• Strong communication (both written and verbal).
• Demonstrated business acumen coupled with strategic, analytical and creative skills.
• Strong computer and presentation skills (Microsoft PowerPoint and similar programs).
• Passion for learning new systems and aviation industry specific information.
• Ability to carry/lift, move, transport and position items weighing up to 50 lbs.
• Independent self-starter, calm under pressure, and motivated to apply practical experience, technical expertise and innovative ideas.
• 2+ years in an operations administration or customer service role, preferably in an aviation or airport setting.
• Previous experience in an airport terminal, transportation logistics, or a similar operational environment.
• Current or previous terminal management experience.
• Previous experience working effectively in a highly regulated, structured or government-based work environment.
• Previous experience interacting with internal terminal systems (BMS, FAS, SCADA, etc.).
• Familiarity with safety procedures and environment regulations.
• High school graduation; relevant university or college degree preferred.
• Excellent written and verbal communications combined with critical thinking skills.
• Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks.
• Ability to work in a high-pressure environment and diffuse and manage situations as they arise.
• Ability to obtain appropriate security clearance and other associated authorization status may be required.
• Must be currently authorized to work for any employer in the U.S. or Canada.
• Company is unable to sponsor, or take over sponsorship of, an employment Visa at this time.

Skills

• Communication
• Business acumen
• Strategic skills
• Analytical skills
• Creative skills
• Computer skills
• Presentation skills
• Microsoft PowerPoint
• Learning new systems
• Aviation industry knowledge
• Problem-solving
• Critical thinking
• Organization
• Planning
• Multi-tasking
• Prioritization
• Execution
• Working under pressure
• Conflict management

Location

• JFK Airport – Terminal 7
• New York City

Work Type

• Onsite
• Full-Time

Experience Level

• 2+ years in an operations administration or customer service role
• Previous experience in an airport terminal, transportation logistics, or similar operational environment
• Previous terminal management experience

Education Level

• High school graduation
• Relevant university or college degree preferred

Salary/Compensations

• $60,000 - $72,000 (USD)

Benefits

• Competitive compensation
• Career progression
• Access to a global team of talented professionals
• Boundless opportunities to make your mark

About the Company

• Vantage Group is a global leader in airport and transportation investment, development, management, and advisor services.
• Since 1994, Vantage's team has managed an award-winning portfolio, building strong partnerships that integrate global expertise and local know-how to solve complex transportation challenges.
• Vantage has a track record of creating customized solutions to transform airports and transportation centers.
• Vantage is a wholly owned strategic platform of Investcorp Corsair Infrastructure Partners for capital deployment in the airport and transportation sectors.

Equal Opportunity

• All qualified candidates who are legally entitled to work in the US will be considered.
• Vantage Group seeks and welcomes unique backgrounds, perspectives, experiences and skills.
• A diverse, inclusive and empowered workforce is essential to our shared success.
• We are committed to providing an inclusive and accessible hiring experience.
• If you require an accommodation at any stage of the recruitment process, please contact us at careers@vantagegroup.com.