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About the Role

This role is responsible for ensuring active and meaningful family engagement by leading parent education, family leadership, family engagement initiatives, and successful transitions from enrollment through program exit, while supporting Family Service Staff across all program options.

Responsibilities

• Lead and coordinate agency-wide family engagement initiatives; develop family engagement resources, workshops, and engagement campaigns.
• Coordinate Parent Ambassadors, Family Committees, and parent leadership opportunities.
• Develop and coordinate parent education including financial literacy, parenting education, health education, and family learning opportunities.
• Support family engagement from enrollment, orientation, and onboarding through transition and program completion; coordinate Pre-K to Kindergarten and other transition activities.
• Coach Family Service Staff (FSS) on family engagement best practices and strategies; provide coaching, technical assistance, and training to FSS.
• Support Center-Based, Home Visiting, and FCCHEN programs, ensuring the implementation of the Parent, Family and Community Engagement (PFCE) Framework.
• Ensure compliance with Head Start Performance Standards and agency policies; conduct monitoring, quality assurance, and continuous improvement activities.
• Monitor ChildPlus documentation, file quality, and family services requirements; analyze family engagement data and recommend improvements.
• Develop and update policies, procedures, forms, and family service tools; maintain regular communication with staff and families to support quality program performance.
• Collaborate with other content areas to support children and families; participate in Self-Assessment and other program improvement activities.
• Perform other duties as assigned.

Requirements

• Minimum three years of experience working with children and families, with proven experience working alongside diverse populations.
• Proficient with Microsoft Office and ChildPlus data management systems.
• Ability to effectively coordinate services across multiple program options.
• Exceptional verbal and written skills; must be able to effectively exchange information, facilitate workshops, and communicate seamlessly with staff and families.
• Regularly required to move across multiple program options (Center-Based, Home Visiting, and FCCHEN settings) to provide coaching and support.
• Ability to function effectively in professional office environments, childcare centers, and community spaces.
• Regularly required to monitor and analyze documentation quality, solve complex family service challenges, and manage reporting requirements under tight timelines.

Skills

• Bilingual in Spanish OR Cantonese preferred
• Financial literacy
• Parenting education
• Health education
• Family learning
• Head Start/Early Head Start standards knowledge preferred
• Local community resources knowledge preferred
• Microsoft Office proficiency
• ChildPlus data management systems proficiency
• Relationship-Based Communication
• Analytical Care
• Adaptive Resourcefulness

Location

• Multiple program options (Center-Based, Home Visiting, and FCCHEN settings)

Work Type

• Full-time

Experience Level

• Minimum three years of experience

Education Level

• Bachelor's Degree in Social Work, Psychology, Child Development, Human Services, Education, or a related field
• Master's degree preferred

Salary/Compensations

• $59,510 - $92,240
• A new hire generally starts between $59,510 and $75,870.

Benefits

• Fully paid employee health, dental, and vision.
• 403b with matching contribution after 1 year.
• 14 holidays, 15 days vacation, and paid sick leave.
• Employee child care slots at reduced tuition on an as-available basis.
• Lots of opportunities for advancement across the organization.
• Extensive paid training and professional development.

About the Company

• Wu Yee Children’s Services is committed to diversity and inclusion.

Equal Opportunity

• Wu Yee Children’s Services conforms to all the laws, statutes, and regulations concerning Equal Employment Opportunities and Affirmative Action.
• We promote diversity and urge women, minorities, individuals with disabilities and veterans to apply to all of our job openings.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records to apply for any open position in which they feel qualified.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristic protected by law.
• Wu Yee Children’s Services is an equal opportunity employer.