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About the Role
Support members with everyday teller transactions, account opening, digital banking, problem resolution, and consumer loan applications. This entry-level role is ideal for someone who enjoys helping people, learning new skills, and working as part of a close-knit team.
Responsibilities
- Process teller transactions and balance an assigned cash drawer
- Open and maintain consumer deposit accounts, including checking, savings, certificates, and IRAs
- Assist with debit cards, account research, disputes, and routine service requests
- Help members use online banking, mobile banking, remote deposit, and other digital tools
- Ask questions, identify needs, and recommend appropriate products and services
- Take consumer loan applications and hand them off to the lending team for processing
- Provide flexible support across teller and member-service functions
Requirements
- High school diploma or GED required
- Customer service, cash handling, retail, or financial-services experience preferred
- Strong communication, attention to detail, and problem-solving skills
- Willingness to complete cross-training across teller and member-service responsibilities
- Credit union or banking experience and bilingual English and Spanish skills preferred
Skills
- Communication
- Attention to detail
- Problem-solving
- Cash handling
- Digital banking tools
Location
- Austin, TX
Work Type
- On-Site
Experience Level
- Entry-level
Education Level
- High school diploma or GED
Salary/Compensations
- Competitive total compensation aligned with experience
Benefits
- Comprehensive employer-sponsored benefits package
- 401(k) with company match
- Company-paid pension plan
- Paid time off and holidays
- Professional development and cross-training opportunities
About the Company
- Texas DPS Credit Union serves those who serve others, including the employees and families of the Texas Department of Public Safety, Texas Police Association, and Texas Sheriffs Association.
- Vision is to educate members about money matters, enhance their experience, and empower them to make decisions that put them in the best possible financial position.
- Seeks team members who demonstrate Authenticity, Excellence, Integrity, Outstanding Service, and Unity.