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About the Role

The Americas Banking & Financial Services Client Success Management Leader is a player-coach responsible for customer success, account growth, and financial performance across a portfolio of strategic enterprise clients while leading a team of Client Success Managers (CSMs). This leader drives customer retention, expansion, revenue growth, profitability, and executive relationships across the Financial Services Industry (FSI) portfolio, ensuring consistent execution of account strategies, business development, delivery governance, and customer outcomes.

Responsibilities

Own and grow a portfolio of strategic FSI accounts, driving customer satisfaction, retention, renewals, and expansion.
Build trusted relationships with senior client stakeholders and serve as an executive escalation point.
Lead account planning, executive business reviews, and customer success governance.
Identify and accelerate growth opportunities across DXC's CES portfolio.
Partner with Sales, Client Partners, and Delivery Leaders to expand existing accounts and ensure successful customer outcomes.
Monitor customer health, delivery performance, and operational risks, driving proactive issue resolution.
Drive expansion pipeline generation and account growth across the FSI portfolio.
Partner with Sales, Consulting, Industry Leaders, and Solution Architects to develop growth strategies.
Maintain disciplined opportunity, forecast, and account management practices.
Support strategic pursuits, executive presentations, and growth initiatives to achieve revenue and bookings targets.
Own revenue, profitability, retention, and growth performance across the assigned portfolio.
Lead forecasting, financial planning, pipeline reviews, and margin management activities.
Drive sustainable growth through account expansion, operational efficiency, and resource optimization.
Partner with Finance, Sales, Delivery, and Practice Leaders to achieve quarterly and annual financial objectives.
Ensure strong financial governance, forecasting accuracy, and portfolio performance management.
Maintain working knowledge of DXC's CES portfolio, including Digital Engineering, Software Engineering, Enterprise Platforms, Application Development & Modernization, Cloud Transformation, Data, Analytics & AI, Automation, and Industry Solutions.
Leverage DXC capabilities to help clients achieve measurable business outcomes.

Requirements

10+ years of experience leading and growing enterprise accounts within a technology services, consulting, engineering, or managed services environment.
5+ years leading customer-facing teams.
Proven success driving revenue growth, profitability, customer retention, and account expansion.
Experience managing portfolios with accountability for financial performance and P&L objectives.
Strong understanding of forecasting, account profitability, revenue management, and operational governance.
Experience supporting clients in the Banking and Financial Services Industries.

Skills

Client Success Leadership
People Leadership & Coaching
Revenue Growth & Account Expansion
P&L Ownership
Financial Planning & Forecasting
Portfolio Management
Executive Relationship Management
Commercial Acumen
Cross-Functional Collaboration
Operational Excellence
Digital Engineering
Software Engineering
Enterprise Platforms
Application Development & Modernization
Cloud Transformation
Data, Analytics & AI
Automation
Industry Solutions

Location

New York, NY

Work Type

Hybrid
Full-time

Experience Level

10+ years of experience
5+ years leading teams

Salary/Compensations

$139,200 - $289,000

Benefits

Health, dental, and vision insurance coverage
Employee wellness
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off

About the Company

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify.
DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
If you are an individual with a disability, a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
DXC will respond only to requests for accommodations due to a disability.
DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.