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About the Role

The Field Service Representative (FSR) is responsible for learning and utilizing the Mobile Work Management Program for customer service orders and meter reading equipment. The role requires working outdoors in various weather conditions and handling customer inquiries related to water service.

Responsibilities

• Meet with customers regarding water service-related inquiries.
• Read, set, remove, and replace water meters.
• Conduct investigations and inspections related to high water bills.
• Perform plumbing inspections as required.
• Identify and report known or suspected unmetered properties.
• Locate, access, and operate company equipment, including curb stops, gate valves, and shutoff valves.
• Remove debris and water from company facilities, including meter pits, curb boxes, and valve boxes.
• Perform water service shut-offs, turn-offs, and turn-ons.
• Complete and process various SAP work orders.
• Maintain accurate records and documentation related to field activities.
• Support safe and efficient operation of the water distribution system.

Requirements

• Must become computer literate and proficient with the Mobile Work Management Program and meter reading equipment by the end of the probationary period.
• Must be able to work in an outdoor environment with exposure to weather-related heat and cold and related elements.
• High School Diploma or GED equivalent.
• A valid driver's license without restrictions is required.
• May occasionally be required to lift/move over 25 pounds.

Skills

• Customer service
• Meter reading
• Plumbing inspection
• Record keeping
• SAP work orders

Location

• United States
• Canada

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Salary/Compensations

• $33.24/hour

Benefits

• 401k Plan with matching
• Share purchase/match plan
• Leadership Development Program
• Volunteer paid days off
• Employee Assistance Program
• Achievement fund
• Free parking
• Variety of Health & Wellness programs
• Discount and Perks program

About the Company

• Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility.
• AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through its portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
• Our purpose is sustaining energy and water for life.
• We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions.
• We better the lives of our customers and communities.

Equal Opportunity

• We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
• Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success.
• We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.