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About the Role

Exciting opportunity to work at Ocean Downs Casino, located near the beaches and boardwalk of Ocean City, MD. This role involves ensuring a fun and entertaining environment for guests while handling data entry and customer relations within the casino industry.

Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for data entry of player information in player rating system.
• Handles customer problems and reports all incidents to the Players Club Manager.
• Checks guests ratings through player rating system.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.

Requirements

• One (1) to Three (3) years in Marketing and Public Relations preferred.
• Working knowledge of computer player rating system.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.

Skills

• Strong computer skills, proficient in Microsoft Office products.

Location

• Berlin, Maryland

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• High School Diploma or Equivalent Preferred

Salary/Compensations

• $15.00 / hour

About the Company

• Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality.
• As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive.
• We value diverse perspectives and believe collaboration drives innovation and success.
• At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.
• Ocean Downs has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

Equal Opportunity

• All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.