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About the Role

The Customer Experience Specialist drives exceptional customer service, supports sales, and manages client services within a retail store environment. This role requires a goal-oriented, customer-focused individual passionate about sustainable luxury fashion, thriving in a fast-paced, metrics-driven team setting.

Responsibilities

• Actively engage with customers through suggestive selling and product knowledge to exceed sales goals.
• Perform daily outreach to drive customer traffic and repeat business.
• Educate customers and consignors on the company's circular economy mission.
• Manage the consignment drop-off experience, setting clear expectations for the process and valuation.
• Review and catalog luxury items for shipment, ensuring they meet quality standards.
• Resolve consignor inquiries with a solution-oriented approach to foster loyalty.
• Maintain store appearance through merchandising, replenishment, and adherence to brand aesthetics.
• Support opening and closing procedures to ensure the store is client-ready.

Requirements

• Minimum 1+ years of retail experience in a customer or business-facing position.
• Ability to work flexible hours, including holidays, evenings, and weekends.
• Dedication to delivering an elevated experience for customers and employees.
• Problem-solving skills to meet customer needs.
• Positive, friendly demeanor and ability to represent the brand with integrity.
• Receptiveness to feedback and ability to remain objective about performance.
• Ability to remain calm and professional in challenging situations, using creative partnerships to achieve positive client outcomes.
• Strong organizational and time management skills with the ability to balance competing priorities.
• Ability to excel in a dynamic, fast-paced environment.
• Previous luxury/consignment retail experience is preferred.
• Proficiency with Google Suite and Salesforce is preferred.
• Experience using Mac iOS operating system is preferred.
• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision.

Skills

• Sales
• Customer Service
• Client Services
• Merchandising
• Communication
• Problem-Solving
• Time Management
• Organizational Skills
• Google Suite
• Salesforce
• Mac iOS

Location

• Retail Store

Work Type

• Part-time
• Full-time

Experience Level

• 1+ years retail experience

Salary/Compensations

• $21.00-$25.00 per hour

Benefits

• Full-time: $750/month bonus (at target), Employee Stock Purchase Plan, 401K with Company Match, Medical, Dental, Vision & Commuter Benefits (applicable locations), Paid Parental Leave, 9 Paid Company Holidays, 18 Paid Time Off (PTO) Days.
• Part-time: $375/month bonus (at target), Employee Stock Purchase Plan, 9 Paid Company Holidays, 9 Paid Time Off (PTO) Days.

About the Company

• The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members.
• Provides a safe and reliable platform for consumers to buy and sell luxury items through a rigorous authentication process overseen by experts.
• Employs hundreds of in-house gemologists, horologists, and brand authenticators.
• A sustainable company that gives new life to pieces from numerous brands across various categories, supporting the circular economy.
• Offers effortless selling services including virtual appointments, in-home pickup, drop-off, and direct shipping.
• Handles authentication, AI/machine learning pricing, photography, listing, shipping, and customer service for consignors.

Equal Opportunity

• The RealReal is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status.
• Will consider qualified applicants for a position regardless of arrest or conviction records.
• Diversity and inclusion are vital priorities as an equal opportunity employer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.