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About the Role

Brentford FC is recruiting Fan Support Team Members in a casual capacity to enhance the matchday experience for fans at the Gtech Community Stadium. The role involves offering a friendly presence, providing information, and supporting fans.

Responsibilities

• Create and promote a safe, inclusive, and welcoming environment for all supporters.
• Support fans entering, exiting, and navigating the stadium, providing information, directions, and assistance.
• Provide accessibility support for home and away supporters, including wheelchair assistance.
• Gather supporter feedback on matchdays and assist with comments, suggestions, and complaints.
• Provide information and guidance regarding the local area, community initiatives, and transport options.
• Support the delivery of stadium tours, fan events, and other Brentford FC fixtures and events.
• Work collaboratively with colleagues to deliver an outstanding matchday experience.
• Ensure compliance with all relevant Club policies, including safeguarding, health and safety, and data regulations.
• Ensure compliance with the Club’s Code of Conduct.
• Ensure compliance with all relevant legal, regulatory, ethical, and social requirements.
• Build and maintain good working relationships internally and externally, maintaining a professional image.
• Keep confidential any information gained regarding the Club and its personnel.
• Maintain a flexible approach to work at all times.
• Ensure compliance with all Matchday Safeguarding processes.
• Ensure compliance with the Club’s Safeguarding Policy and processes.
• Promote and support positive mental health and wellbeing throughout the Club.
• Promote equity, diversity, and inclusion at the Club, in line with our EDI strategy.

Requirements

• Must be at least 18 years old.
• Interest in working within the football industry in a matchday environment.
• Experience in providing good customer service.
• Interest in fan engagement.
• Ability to deal with complaints and suggestions with empathy.
• Reliable and committed to the role, including attending required training and briefing sessions.
• Available to work a variety of hours, including weekends, evenings, and most matchdays.
• Must complete a full application form; a CV alone is not sufficient.
• May require additional background checks such as DBS and police checks.
• May require completion of a Declaration of Offences Form if shortlisted for an interview for roles involving regulated activity.

Skills

• Good communication skills
• Good interpersonal skills
• Confidence in dealing with people
• Enthusiastic manner
• Friendly manner
• Energetic manner
• Genuine desire to provide outstanding service
• Good team player skills

Location

• Varied BFC

Work Type

• Casual
• Matchday

Experience Level

• Entry Level

Salary/Compensations

• £16.92 per hour

About the Company

• Brentford FC is a Premier League football club that prioritizes its fans and operates as a true community club.
• The club is financially sustainable but willing to take calculated risks.
• It takes pride in its environment and culture, focusing on development, inclusion, and innovative thinking.
• The club's guiding principles are being progressive, humble, and respectful, working together as one team.
• Brentford FC believes a diverse workforce leads to better ideas, problem-solving, and growth.
• The club plays in a new stadium located 15 minutes from Heathrow in west London.
• Brentford FC is committed to equality, safeguarding, and the welfare of children and adults at risk.
• Safeguarding is a shared responsibility among all staff and volunteers.
• Staff are required to undertake regular safeguarding training.
• The club values and is passionate about diversity and inclusivity.
• Brentford FC welcomes and encourages applications from qualified candidates, including those from underrepresented groups.

Equal Opportunity

• Brentford FC is an organisation which values and is passionate about diversity and inclusivity.
• Whilst recruitment decisions are always based on merit and suitability, applications are welcomed and encouraged from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.
• Should you require any workplace accommodations (also known as ‘reasonable adjustments’), you will have the opportunity to let us know at the appropriate points in the hiring process.