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About the Role

MR PORTER is the men’s luxury style destination, offering a curated assortment of fashion, fine watches, grooming, and lifestyle products. We create unique experiences for our EIPs, providing styling advice and fostering conscious consumerism.

Responsibilities

• Achieve monthly and yearly sales targets and KPIs.
• Grow the EIP customer base and acquire new high-value clients.
• Build personal relationships with high-value customers in the AM region.
• Provide customer insight reports to buying, merchandising, and marketing teams.
• Profile customers individually based on their shopping patterns.
• Assess client requirements through market research and analysis of shopping patterns and trends.
• Provide personal styling recommendations based on product knowledge and customer preferences.
• Identify and prioritize sales leads by analyzing customer lists.
• Increase individual customer spend and develop customer loyalty.
• Ensure prompt follow-up with customers acquired through events and partnerships.
• Conduct one-on-one appointments with clients to develop relationships.
• Maintain awareness of the fashion industry, brands, products, and cultural trends.
• Identify customers' shopping patterns and trends, provide feedback, and implement strategies.
• Collaborate with the wider business to understand key trends and increase business acumen.
• Participate in Client Relations, marketing, and partnership events.
• Identify opportunities for client outreach, events, and activations.
• Provide insights for marketing campaigns.
• Communicate customer trends to internal teams.
• Recommend marketing and sales strategies to engage EIPs.

Requirements

• Degree educated in a relevant subject area.
• 2+ years of experience in digital marketing and/or sales roles including eCommerce, preferably in luxury fashion.
• Personal Shopping and/or client service experience preferred.
• Proven experience in a sales target-driven environment, achieving personal sales goals.
• Excellent communication, customer service, and inter-personal skills.
• Confidence to network and build genuine relationships with customers.
• Strong commercial awareness in luxury fashion.
• An eye for detail and good organizational skills.
• Fluent in spoken and written English.
• Results-driven and motivated attitude.
• Computer literate (CRM systems and proficiency in Microsoft Office, such as Outlook and Excel).

Skills

• Digital Marketing
• Sales
• eCommerce
• Personal Shopping
• Client Service
• Communication
• Customer Service
• Inter-personal Skills
• Networking
• Commercial Awareness
• Attention to Detail
• Organization
• Microsoft Office
• CRM Systems

Work Type

• Flexible working

Experience Level

• 2+ years of experience

Education Level

• Degree educated

Salary/Compensations

• $30.00 - $34.87 per hour + Commission

Benefits

• 401k
• Staff discount
• Private healthcare for you and your family

About the Company

• MR PORTER is the men’s luxury style destination.
• Since 2011, it has offered customers a curated assortment of fashion, fine watches, grooming, and lifestyle products from the world’s most coveted designers.
• It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners.
• MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits.
• Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products.
• Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism.
• MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health.
• MR PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

Equal Opportunity

• NET-A-PORTER is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.
• We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers.
• We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
• If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
• LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.
• We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers.
• We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
• If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.