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About the Role
As a Shift Lead at Whistle Express, you are the standard-setter on the lot, responsible for running the site and holding the team to high standards in a fast, physical, and visible role. You ensure the site is clean, the team delivers, and every guest has a positive experience.
Responsibilities
- Greet customers and provide a positive, friendly experience.
- Answer customer questions about services, wash options, and memberships.
- Promote unlimited wash memberships and other offerings.
- Educate new customers on wash packages and services.
- Observe customer interactions to enhance service and provide feedback.
- Direct vehicles safely into the wash tunnel.
- Prepare vehicles for washing by checking for loose items and removing obstacles.
- Monitor equipment during operations, identifying and reporting malfunctions.
- Follow and enforce all safety protocols.
- Assist team members in resolving operational issues.
- Serve as a key holder and perform opening and closing procedures.
- Lead the team during shifts, providing direction and support.
- Delegate tasks to team members.
- Monitor team performance and provide guidance or feedback.
- Handle unexpected challenges or staff issues during the shift.
- Inspect each vehicle before and after the wash to ensure quality standards.
- Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or other issues.
- Report equipment or operational issues affecting wash quality.
- Provide feedback or guidance to team members to maintain consistent wash quality.
- Continuously look for ways to improve processes.
Requirements
- Prior leadership or team experience is a plus.
- The right instincts matter more than the title.
- Physically active and comfortable working outdoors at a pace.
Work Type
- Full-time
Experience Level
- Leadership experience preferred
Salary/Compensations
- $10.00 - $14.30 per hour
About the Company
- The best version of this industry is still being built. The people building it start here.