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About the Role

The National Account Manager is responsible for managing and growing the Food Service and Industrial segment, focusing on key customer relationships, profitable growth, and serving as the primary liaison between customers and internal teams. The ideal candidate possesses commercial acumen and a deep understanding of food manufacturing, customer operations, and supply chain dynamics.

Responsibilities

• Manage and grow a portfolio of Food Service and Industrial accounts, ensuring high levels of customer satisfaction and retention.
• Maintain strong relationships and manage revenue performance, including leading monthly business reviews and contract compliance.
• Serve as the primary point of contact for assigned customers, coordinating all commercial and operational activities.
• Partner with customers to understand their business needs, menu or product development goals, and operational challenges.
• Identify and execute opportunities for volume growth, product expansion, and long-term partnerships.
• Develop and monitor monthly and annual forecasts and growth plans to drive forecast accuracy and ensure consistent service levels.
• Own price inputs into the Company ERP system.
• Control trade spend and analyze promotional effectiveness.
• Develop annual customer business plans utilizing data-driven strategies and tactics.
• Lead pricing discussions, contract negotiations, and annual business reviews.
• Collaborate cross-functionally with Operations, R&D, Quality, and Supply Chain to deliver customer solutions.
• Support new product development initiatives by gathering customer insights and coordinating commercialization efforts.
• Perform regular sales analyses and develop action plans to optimize account performance.
• Track account performance against targets and provide regular reporting and insights to leadership.
• Monitor market trends, competitor activity, and customer feedback to support strategic planning.
• Prepare effective and professional sales reports and presentations.

Requirements

• 5 – 7 years of account management or sales experience within food manufacturing, food service, or ingredients.
• Proven track record of driving new business growth within foodservice (Quick Service Restaurant, Casual Dining and Hospitality) is required.
• Experience working with foodservice distributors and brokers.
• Proven ability to manage multiple accounts and priorities in a fast-paced environment.
• Excellent communication, negotiation, and relationship-building skills.
• Data-driven mindset with comfort analyzing sales, margins, and forecasts.
• Ability to build long-term relationships while maintaining a results-driven growth mindset.
• Ability to listen, understand customer needs & develop creative solutions that drives growth.

Skills

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Microsoft PowerPoint

Experience Level

• 5-7 years

Education Level

• Bachelor’s degree in Business, Food Science, or a related field (or equivalent experience)