Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Chief Operating Officer (COO) assists the City Librarian in planning, evaluating, and directing the Library's operations, focusing on comprehensive planning and fiscal oversight of major support divisions including Finance, Facilities, Human Resources, Information Technology, and Research, Strategy & Analytics.

Responsibilities

• Oversees the organizational structure, policies, procedures, staff assignments, service levels, and administrative systems for the Library Support Divisions to achieve departmental mission and objectives effectively and efficiently.
• Directs the identification, evaluation, and implementation of service enhancements.
• Leads change management and project management initiatives across assigned functional areas.
• Directs the development and implementation of division goals and work plans.
• Manages resource allocation for optimal organizational performance.
• Performs a lead role in implementing the Library’s strategic plan, capital plan, and developing/maintaining a comprehensive technology plan and organizational hiring plan.
• Consults with the Mayor/Mayor's staff regarding functional area activities and coordinates with other City departments to address service needs.
• Represents the Department before or provides information to commissions, boards, committees, and representatives from federal, state, and local agencies, organizations, and the media.
• Serves as the department head in the City Librarian's absence.
• Directs the development and implementation of the capital and operational budget.
• Leads data-informed budget and expenditure decisions for the Library.
• Oversees fiscal activities to ensure expenditures adhere to the approved budget, meet compliance requirements, are fiscally prudent, and align with the department mission and strategic plan.
• Collaborates with the Library’s executive management team to align strategic priorities and drive cross-functional initiatives that advance organizational goals.
• Oversees departmental participation in community benefit districts and centralized city service initiatives and/or multi-agency capital planning efforts.
• Provides analysis of legislative changes at various government levels and coordinates local legislation with the Mayor and Board of Supervisors.
• Coordinates departmental audits, audit responses, and corrective action plans.
• Develops and implements policies, goals, and objectives, and ensures the enforcement of all applicable laws, ordinances, and regulations for the department.

Requirements

• Possession of a bachelor's degree from an accredited college or university in Public Administration, Public Policy, Social Work, Urban Planning, Business Management, Computer Science, or a closely related field.
• Five (5) years of managerial experience as a senior manager with oversight of at least one of the functional areas: Finance, Facilities, Information Technology, Strategic Planning, or Human Resources, all of which must include supervision of staff.
• Additional qualifying work experience may be substituted on a year-for-year basis for up to 2 years of the required education.

Skills

• Strategic thinking
• Mission-driven leadership
• Leading complex operations in a public service environment
• Expertise in finance
• Expertise in facilities management and capital projects
• Expertise in human resources
• Expertise in information technology
• Expertise in strategic planning
• Expertise in continuous improvement initiatives
• Adaptability
• Collaboration
• Balancing long-term strategy with decisive action
• Navigating complex stakeholder relationships with diplomacy
• Building strong partnerships
• Exceptional communication skills
• Exceptional presentation skills
• Advanced degree in Business Administration, Finance, Public Administration, Public policy, Law, or closely related field (Desirable)
• Managerial experience in more than one functional area (Desirable)
• Prior municipal government experience within the City & County of San Francisco (Desirable)
• Excellent written and verbal communication skills (Desirable)
• Experience with public speaking and making public presentations (Desirable)
• Strong group facilitation skills (Desirable)
• Demonstrated experience in organizing work, directing tasks independently, maintaining strong attention to detail, and managing competing priorities to meet external timelines (Desirable)
• Ability to quickly pivot with changing priorities (Desirable)
• Ability to maintain a professional and calm demeanor under pressure and amid high-stress situations (Desirable)
• Proven ability to navigate complex stakeholder relationships with high emotional intelligence and diplomacy (Desirable)
• Ability to plan, direct, and evaluate the work of division and department leadership and senior staff (Desirable)

Location

• San Francisco

Work Type

• Permanent Exempt
• Full-time

Experience Level

• Senior Manager
• Managerial experience

Education Level

• Bachelor's degree
• Advanced degree (Desirable)

Salary/Compensations

• $200,538 - $255,996

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Long-term disability plan
• Flexible Spending Accounts
• Pension Plan
• Retiree Healthcare
• Deferred Compensation Program
• Paid Management Training Program
• Wellness Program
• Paid Vacation
• Holidays
• Sick Leave
• Management Leave

About the Company

• The San Francisco Public Library (SFPL) connects diverse communities to learning, opportunities, and each other.
• The library system includes the Main Library, 27 neighborhood branch libraries, two administrative buildings, and four bookmobiles.
• SFPL has a collection of over 5 million items and serves more than 4.5 million visitors annually.
• The library provides safe and welcoming facilities for all, advancing literacy and learning, acting as a cultural amplifier, catalyst for community engagement, and providing essential resources.
• SFPL is committed to building a culture, space, and workplace that is accessible and welcoming to all employees, fostering an environment where all individuals can be equal participants.
• SFPL is committed to advancing racial equity for its workforce and community through anti-racist practice programs and collection development.

Equal Opportunity

• The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
• Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.