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About the Role

New Relic is seeking a Senior Technical Program Manager to lead the planning, execution, and delivery of cross-functional programs. The ideal candidate will have a strong understanding of Financial Systems Engineering, Finance and Accounting Fundamentals, SaaS software, and systems development lifecycles.

Responsibilities

• Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.
• Identify and operationalize metrics and key performance indicators to track progress and drive issue resolution and mitigation.
• Create and operationalize processes to enhance organizational effectiveness in meeting business goals.
• Drive effective communication, collaboration, and commitment across disparate groups with competing priorities.
• Work with teams to identify and handle top risks and drive decisions to align leadership on project risk levels.
• Facilitate productive meetings ranging from small (3-5 people) to large (100+ people).

Requirements

• 8+ years of professional experience leading and delivering complex initiatives in product organizations within cross-functional work environments.
• 8+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility, and often ambiguous environment.
• Proven experience in a hands-on role leading large-scale software development projects, preferably in a SaaS environment.
• Experience with agile teams and practitioners, with the ability to adapt process and style as needed.
• Proficient in program management fundamentals including team building, role/responsibility definition, DACI & RACI frameworks, risk management, work breakdown structures, project tracking, and resource management.
• Excellent written and oral communication skills with the ability to use data to educate, initiate action, and drive accountability.
• Visa sponsorship is not available for this position.
• Criminal background check is required.
• Compliance with U.S. export controls and licensing requirements may be necessary for certain roles.

Skills

• Financial Systems Engineering
• Finance and Accounting Fundamentals
• SaaS software
• Systems development lifecycles
• Agile methodologies
• DACI & RACI frameworks
• Risk management
• Work breakdown structures
• Project tracking
• Resource management
• Financial & CRM Systems
• Jira

Location

• Remote

Work Type

• Remote
• Office-based
• Hybrid

Experience Level

• Senior

Education Level

• Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience.

Salary/Compensations

• $146,000—$182,000 USD

Benefits

• Healthcare
• Dental
• Vision
• Parental leave and planning
• Mental health benefits
• 401(k) plan and match
• Flex time-off
• 11 paid holidays
• Volunteer time-off
• Other competitive benefits
• Eligible for a corporate bonus plan

About the Company

• New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability.
• We build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
• We are expanding our global footprint and looking for passionate people to join our mission.
• We help the world's best companies optimize their digital applications.

Equal Opportunity

• Fostering a diverse, welcoming and inclusive environment is important to us.
• We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day.
• We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones.
• Their experiences and perspectives inspire us to make our products and company the best they can be.
• We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
• If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
• We believe in empowering all Relics to achieve professional and business success through a flexible workforce model.
• In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.
• We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
• Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.
• New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
• New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements.
• Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
• Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy