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About the Role
The Activities Concierge is expected to actively engage with guests, understand their interests, and connect them to experiences that will make their stay meaningful and memorable. This role requires maintaining a strong awareness of resort activities, identifying opportunities to improve the guest experience, and supporting retail sales within The Hub Boutique.
Responsibilities
- Actively engage with guests and understand their interests.
- Connect guests to experiences that make their stay meaningful and memorable.
- Maintain awareness of daily resort activities, including guest participation, class attendance, instructor schedules, private appointments, hikes, water activities, and special events.
- Identify opportunities to improve the guest experience.
- Anticipate when additional staffing or space may be needed.
- Communicate proactively with appropriate departments.
- Support retail sales and merchandising within The Hub Boutique.
- Create an inviting and well-maintained retail environment.
- Help guests discover products and experiences.
- Organize The Hub at the end of the day.
- Prepare for the next day.
- Clearly communicate outstanding guest needs to the next team member.
- Ensure every guest feels welcomed, informed, connected, and cared for.
- Coordinate guest experiences and engagement.
- Coordinate activities and maintain daily awareness.
- Manage private activities and guest bookings.
- Plan for capacity and anticipate needs.
- Support culinary and special event operations.
- Coordinate communication and collaboration across departments.
- Ensure operational excellence.
Requirements
- Must be naturally warm, observant, organized, proactive, and able to anticipate guest needs.
- Must maintain a strong awareness of what is happening throughout the resort each day.
- Must be comfortable supporting retail sales and helping guests discover products and experiences.
- Must be comfortable with changing schedules, weather, guest requests, staffing changes, and unexpected situations.
- Must work closely with all resort departments and understand that a seamless guest experience requires communication and collaboration.
- Must take ownership of responsibilities and ensure unfinished business is clearly communicated.
- Requires some evenings and one weekend day each week.
- Previous experience in hospitality, luxury hospitality, concierge services, resorts, hotels, spas, wellness, recreation, guest services, or customer experience is preferred.
- Experience with retail sales or boutique operations is preferred.
- Experience coordinating activities, events, appointments, or guest programming is preferred.
- Experience working in a fast-paced, guest-facing environment is preferred.
- Knowledge or interest in wellness, fitness, outdoor recreation, culinary experiences, or lifestyle programming is a plus.
Skills
- Guest-focused
- Proactive
- Engaging
- Observant
- Polished
- Flexible
- Team-oriented
- Sales-aware
- Accountable
- Communication
- Collaboration
- Problem-solving
Location
- S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood
Work Type
- Full-time
- Requires some evenings and one weekend day each week
Experience Level
- Previous experience in hospitality, luxury hospitality, concierge services, resorts, hotels, spas, wellness, recreation, guest services, or customer experience preferred
- Experience with retail sales or boutique operations preferred
- Experience coordinating activities, events, appointments, or guest programming preferred
- Experience working in a fast-paced, guest-facing environment
Benefits
- Complimentary Wellness Classes
- Growth Opportunities
- Community Atmosphere
- Employee Discounts
- Employee Recognition
- Health, Dental, Vision & 401k
About the Company
- Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.
- Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.
- What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.
- What We Believe (our Ethos): Shared accountability, Humility and kindness, Creative problem solving, Collaboration & community, Do well and do good.
Equal Opportunity
- Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.