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About the Role

The Product Manager serves as the operational backbone for the Strategic Services department, translating strategic priorities into well-defined, sequenced work. This role owns the product backlog, keeps stakeholders informed, ensures initiatives are clearly scoped and delivered on time, and supports alignment around key business metrics and outcomes.

Responsibilities

• Translate strategic priorities into clearly defined, sequenced work items.
• Collaborate with stakeholders to gather input, clarify needs, and prioritize features.
• Maintain and manage the product backlog, ensuring it reflects current priorities.
• Support solution evaluations by gathering requirements and coordinating input.
• Work closely with technical teams to ensure product requirements are well-defined and feasible.
• Act as the primary point of contact for in-progress work, providing updates and managing expectations.
• Use data insights, stakeholder feedback, and team input to inform product decisions.
• Contribute to the development and documentation of product management processes.
• Support efforts by defining, documenting, and aligning on key business metrics and performance measures.

Requirements

• Knowledge of customer and software support platforms, such as Zendesk, and experience supporting iterative delivery.
• Knowledge of AI conversational coding development.
• Knowledge of multifamily real estate operations (conventional, student, or affordable housing) is a plus.
• Skilled in managing product backlogs and translating strategic priorities into actionable work.
• Skilled in using data to inform decisions, identify trends, and validate product outcomes.
• Skilled in verbal and written communication, with the ability to clearly convey technical and business concepts.
• Ability to work effectively with cross-functional teams, including data engineers and business stakeholders.
• Ability to manage multiple stakeholder needs and help drive alignment across teams.
• Ability to build strong working relationships with both technical and non-technical partners.
• Ability to balance short-term execution with awareness of longer-term goals and dependencies.
• Ability to collaborate with both full-time employees and external partners.
• Ability to solve complex problems and adapt to evolving priorities and business needs.
• Three or more years of experience in product management, product ownership, or a related role.
• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse and other office equipment.
• Employment with RPM Living is contingent upon successful completion of a background check.
• A valid driver’s license is preferred.

Skills

• Product Management
• Product Ownership
• Customer Support Platforms
• Iterative Delivery
• AI Conversational Coding Development
• Multifamily Real Estate Operations
• Product Backlog Management
• Data Analysis
• Verbal Communication
• Written Communication
• Cross-functional Team Collaboration
• Stakeholder Management
• Relationship Building
• Problem Solving
• Adaptability

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Three or more years of experience in product management, product ownership, or a related role.

Benefits

• Top industry pay
• Comprehensive benefits
• Path of upward mobility via career training and education
• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

About the Company

• At RPM, we’re in the business of extraordinary.
• We believe people-first is the way to success.
• Join RPM Living and experience exceptional benefits designed to enhance your life.

Equal Opportunity

• RPM Living participates in E-Verify.
• RPM Living is an Equal Opportunity Employer.