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About the Role

As Director of Operations, you will lead Swedish Hill across Austin and be a part of its expansion into Dallas, San Antonio and the Greater Austin Region. You will hold overall accountability for the brand’s financial performance, operating standards, and multi-market consistency. This is a hands-on executive role for an operator who can translate a creative vision into repeatable systems.

Responsibilities

• Oversee day-to-day operations across Austin and Dallas locations.
• Partner with General Managers and culinary leads to enforce consistent execution across bakery production, café service, deli, retail, catering, and wholesale.
• Standardize operating procedures for labor management, inventory control, waste tracking, purchasing, and production planning using Toast, Restaurant365, and Avero.
• Own the operational playbook for market entry in Dallas, from recruiting and onboarding the management team to setting up local vendor networks and distribution infrastructure.
• Drive P&L performance across all locations.
• Manage budgets, labor efficiency, and COGS while executing revenue-growth initiatives in catering, wholesale, and seasonal programming.
• Own the Annual Operating Plan and annual budget for the brand, and present financial and operating performance to the SVP and ownership on a monthly and quarterly basis.
• Coach, train, and develop General Managers and department leaders to build a management bench capable of supporting ongoing brand growth.

Requirements

• 10+ years of progressive leadership within high-volume hospitality, restaurant, bakery, café, or food retail environments.
• 5+ years of multi-unit experience (Director of Operations, Regional Director, or Group GM) with direct multi-location P&L ownership.
• Demonstrated experience with both multi-unit and 4-wall retail P&L, retail operating metrics, and annual budgeting — building, presenting, and managing to a budget.
• Proven track record of launching and stabilizing new market openings.
• Strong technical literacy in modern restaurant tech stacks (Toast, Restaurant365, Avero, or similar), and a high degree of proficiency in Excel.
• Deep understanding of FOH, BOH, and complex hybrid models (prepared foods, catering, retail, or commissary/bakery production).
• Ability to travel regularly between Austin, Dallas, and other potential future markets.
• Valid Food Manager Certification & TABC / alcohol handling licenses.

Skills

• Toast
• Restaurant365
• Avero
• Excel

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 10+ years of progressive leadership
• 5+ years of multi-unit experience

About the Company

• MML Hospitality creates concept-driven spaces defined by thoughtful food, service, and design.
• Led by Larry McGuire, Tom Moorman, and Liz Lambert, the group builds distinctive brands rooted in quality, storytelling, and obsessive attention to detail.
• Swedish Hill is the portfolio’s modern neighborhood bakery, café, deli, and market—a high-volume concept built around exceptional food, thoughtful sourcing, and warm hospitality.
• As the brand scales beyond its Austin footprint into Dallas, the team is establishing the leadership infrastructure required to expand without losing quality, culture, or operational integrity.