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About the Role

The Onboarding & Orientation Specialist plans, coordinates, and delivers a comprehensive orientation and evaluation program for newly hired drivers. This role ensures drivers are properly onboarded, understand company policies, and meet all regulatory requirements before operating. The specialist evaluates driver readiness, facilitates training and documentation, administers tests, and provides a professional onboarding experience to support safety, compliance, and retention. This position acts as a key liaison among various departments including Recruiting, Safety, Operations, and Human Resources.

Responsibilities

Plan, coordinate, and facilitate in-person and virtual driver orientation sessions.
Deliver an introductory orientation presentation covering company history, mission, values, culture, and safety standards.
Present and reinforce company policies, operational procedures, and safety standards.
Facilitate the completion of all required onboarding documentation.
Verify that drivers are properly established in applicable company systems.
Clearly communicate orientation schedules, requirements, and expectations to attendees.
Coordinate daily orientation logistics, including meals, training materials, and meeting schedules.
Ensure drivers can successfully access and use Motive for essential functions like hours-of-service and inspection reports.
Train drivers on and verify their ability to use Motive for daily tasks and reporting.
Reinforce Page Trucking’s safety protocols, compliance requirements, and performance expectations.
Track and verify the completion of required training modules, assessments, and certifications.
Coordinate and conduct road tests for company drivers, owner-operators, and fleet owners.
Evaluate driver readiness and promptly communicate any concerns to the Safety Director.
Help ensure compliance with federal, state, and company requirements.
Monitor driver completion of assigned tasks in Paycom, Tenstreet, Motive, and other systems.
Partner with Safety, Risk, and Compliance personnel to reinforce safe operating practices.
Develop and manage the daily orientation schedule.
Coordinate presentations and meetings involving various departments and leadership.
Schedule road tests, equipment evaluations, system training, and other required activities.
Coordinate owner-operator and fleet-owner meetings, including lease agreement discussions.
Confirm presenter availability and communicate schedule changes.
Adjust orientation schedules in real time based on operational needs.
Ensure orientation activities occur in the proper sequence and within established timeframes.
Create a welcoming, organized, consistent, and professional onboarding experience.
Serve as the primary point of contact for drivers throughout orientation.
Respond to driver questions, concerns, and needs promptly and professionally.
Escalate operational, employment, safety, or compliance concerns to the appropriate personnel.
Build professional rapport with drivers to encourage engagement and retention.
Coordinate meals and hospitality arrangements for orientation attendees.
Ensure drivers understand available resources and points of contact before completing orientation.
Maintain accurate, complete, and organized orientation records.
Track onboarding progress, outstanding requirements, compliance status, and orientation outcomes.
Print, distribute, scan, file, and store required records in accordance with company procedures.
Maintain organized electronic records in Tenstreet and other internal systems.
Prepare and provide reports related to orientation completion, driver readiness, and training status.
Protect confidential employee, driver, and company information.
Work closely with Recruiting to support a smooth transition for new drivers.
Coordinate with Human Resources to ensure accurate and timely completion of onboarding requirements.
Partner with Safety, Compliance, Risk, and Operations to promote consistent messaging.
Communicate with Maintenance personnel regarding equipment availability and condition.
Collaborate with the Page Training Center and external trainers for training and assessments.
Schedule and confirm presentations, meetings, and evaluations with internal stakeholders.
Communicate unresolved onboarding issues to the appropriate department and follow through.
Prepare the classroom and ensure all training materials and equipment are ready.
Collect, manage, and distribute lunch orders for orientation attendees.
Monitor assigned systems throughout orientation to ensure timely task completion.
Follow up with drivers regarding incomplete documentation, training, or system requirements.
Provide drivers with required physical or electronic copies of forms and materials.
Maintain professional communication through email, Microsoft Teams, and telephone.
Provide regular orientation status updates to the Safety Director and relevant stakeholders.
Perform other related duties as assigned.

Requirements

High school diploma or equivalent.
Valid Class A Commercial Driver’s License.
Experience in trucking, transportation, logistics, driver training, or a related field.
Working knowledge of DOT and FMCSA regulations and commercial driver compliance requirements.
Strong communication, presentation, facilitation, and interpersonal skills.
Ability to communicate expectations clearly to individuals and groups.
Proficiency with Microsoft Office applications and general computer systems.
Familiarity with driver-management, onboarding, or transportation systems such as Tenstreet, Motive, Paycom, or TMW.
Ability to maintain accurate records and handle confidential information appropriately.
Ability to coordinate multiple schedules, priorities, and stakeholders in a fast-paced environment.
Previous experience coordinating driver orientation, onboarding, training, or safety programs.
Experience with end-dump, roll-off, and flatbed trailer operations.
Experience in molten metals, heavy industrial transportation, or other specialized transportation environments.
Knowledge of electronic logging devices and fleet-management systems.
Experience working with CDL drivers in a safety-sensitive environment.
Experience conducting or coordinating commercial driver road tests.
Strong organizational and time-management skills.
Professional presentation and group-facilitation abilities.
Driver-focused customer service and relationship-building skills.
High attention to detail and accuracy.
Ability to manage multiple priorities while meeting deadlines.
Ability to adapt to changing schedules and operational conditions.
Sound judgment and practical problem-solving skills.
Proactive, timely, and professional communication.
Ability to work collaboratively across multiple departments.
Commitment to safety, compliance, accountability, and continuous improvement.
Professional demeanor when working with drivers, employees, leadership, vendors, and external partners.
Employees should take reasonable care of their health and safety.
Understand and follow the company’s health and safety policies.
Report any unsafe conditions.
Work is performed in classroom, office, yard, shop, and vehicle-evaluation environments.
May require occasional travel to terminals, customer locations, or training sites.
The schedule may include early mornings, late afternoons, or other adjusted hours.
Ability to work indoors and outdoors in varying weather conditions.
May be exposed to moving vehicles, heavy equipment, noise, dust, and other conditions.
Appropriate personal protective equipment must be worn when required.
Ability to sit, stand, walk, and present for extended periods.
Ability to enter and exit commercial motor vehicles and access training or evaluation areas.
Ability to use computers, presentation equipment, and training tools for prolonged periods.
Ability to lift, carry, and organize training materials or equipment weighing up to 50 pounds.
Ability to perform the physical functions necessary to demonstrate or evaluate basic commercial vehicle procedures, with or without reasonable accommodation.

Skills

Communication
Presentation
Facilitation
Interpersonal skills
Microsoft Office
Computer systems
Driver-management systems
Onboarding systems
Transportation systems
Tenstreet
Motive
Paycom
TMW
Recordkeeping
Confidential information handling
Schedule coordination
Time management
Customer service
Relationship building
Attention to detail
Problem-solving
Adaptability
Collaboration
Safety
Compliance
Accountability
Continuous improvement
Professional demeanor
DOT regulations
FMCSA regulations

Location

Corporate Office - Weedsport, NY 13166

Work Type

Full-time

Experience Level

Based on experience

Education Level

High school diploma or equivalent

Salary/Compensations

$25.00 - $35.00 Hourly

Benefits

Meritain Aetna (two health insurance plans)
Company Sponsored HRA card
Colonial Supplemental Voluntary plans (accident, medical bridge, cancer & disability)
Dental
Vision (two plans)
Life Insurance
ER Life Insurance, 1x annual salary
Pet Insurance and Discount plan
EAP- Employee Assistance Program
Profit Share Program
401K and 401K match
PTO (Paid Time Off)

About the Company

Join our Page Trucking Team today!

Equal Opportunity

It is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.