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About the Role

The Lead Family Shelter Resident Assistant provides support to shelter residents, assists with daily shelter operations, and supervises Resident Assistants. This role helps maintain a safe environment, ensures policy adherence, and acts as a liaison between RAs and Case Managers to support client success.

Responsibilities

• Provide empathetic, compassionate, and non-judgmental assistance to families in crisis.
• Offer emotional support, actively listen, and build rapport with families.
• Supervise and guide Resident Assistants during assigned shifts.
• Assist, oversee, and implement daily shelter programs and activities, including meal distribution, recreational programs, laundry, family programming, chores, and room turnover.
• Assist with meal preparation, serving, and clean-up.
• Handle crisis situations calmly and efficiently, following established procedures.
• Collaborate with team members to address immediate concerns and ensure client safety.
• Enforce shelter rules and policies consistently and fairly.
• Oversee and assist with completing incident reports, behavioral write-ups, and documentation.
• Maintain accurate and up-to-date records, including daily shift logs and incident reports.
• Communicate effectively with the shelter management team and Case Managers regarding client needs and incidents.
• Serve as a liaison between Resident Assistants and Case Managers to ensure continuity of care.
• Monitor and track client needs and concerns, ensuring appropriate follow-up.
• Manage and monitor shelter inventory, including supplies, linens, and hygiene items.
• Check email during every shift.
• Attend and participate in all mandatory meetings and trainings.
• Assist with intakes and discharges.
• Monitor facility, including answering phones, conducting rounds, and viewing cameras.
• Complete daily room inspections per shelter policies.
• Turn over rooms when clients leave, including laundry and cleaning.
• Assist coworkers with responsibilities as needs arise.
• Perform other duties as requested to benefit clients and programs.

Requirements

• Minimum of High School Diploma/GED required.
• Experience in shelter services, residential care, or human services preferred.
• Previous leadership or supervisory experience preferred.
• Strong communication and interpersonal skills, including working with those in crisis and vulnerable populations required.
• Basic computer skills required.
• Ability to obtain adult and pediatric first aid/CPR certification.
• Ability to work in a changing and challenging environment.
• Must be able to occasionally lift loads of 30 pounds without assistance.
• Ability to sit, talk, and hear is required.
• Ability to climb stairs is essential.

Skills

• Communication skills
• Interpersonal skills
• Crisis management
• Record keeping
• Basic computer skills
• First aid/CPR certification

Location

• 175 Ward - Rochester, NY 14605

Work Type

• Full Time
• Onsite

Experience Level

• Leadership experience preferred
• Supervisory experience preferred

Education Level

• High School Diploma/GED

Salary/Compensations

• $21.00 - $23.00 Hourly

About the Company

• VOAUPNY is an Equal Employment Opportunity employer committed to maintaining a non-discriminatory, diverse work environment.

Equal Opportunity

• In order to provide equal employment and advancement opportunities to all individuals, employment decisions at VOAUPNY will be based on merit, qualifications, and abilities.