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About the Role

The Client Success Manager (CSM) is responsible for driving client satisfaction, fostering account growth, and ensuring operational excellence within client engagements. This role manages all aspects of service delivery, advocates for client needs, and collaborates cross-functionally to achieve desired outcomes, focusing on key performance indicators like TCV, revenue, contract margin, and client satisfaction to drive retention and overall account success.

Responsibilities

Own all aspects of Consulting and Engineering Services (CES) delivery on the account, including contract renewal, client satisfaction, profitability, resourcing, oversight of billable roles, and service level agreements.
Collaborate with other offerings to deliver a consistent, full-stack experience for the account, ensuring coordinated communication and clear ownership from delivery through maintenance.
Drive on-account growth, including pipeline development, proactive solutioning, change control, and accurate forecasting of revenue and contract margin.
Serve as the central lead for all account activities outside of sales and Client Partner responsibilities, driving alignment and execution across teams, and providing strategic oversight and progress reporting.
Drive effective client partnership by aligning on resourcing strategy and intervening to resolve resourcing gaps or constraints.
Drive financial governance by ensuring disciplined cash collection, proactively addressing AR challenges, and serving as the key decision-maker for issue resolution.
Ensure delivery and commercial compliance by partnering with Project Managers to meet contractual obligations, maintain accurate internal systems, manage change controls, and drive post-project learning.
Collaborate with peer CSMs to ensure consistent client engagement, coordinated delivery, and seamless sharing of insights.
Act as the voice of the client within CES, advocating for their needs, aligning delivery teams to client priorities, and serving as the central point of escalation for client issues.
Drive operational excellence on the account, implementing governance structures, tracking KPIs, and identifying areas for continuous improvement.
Collaborate with cross-functional teams to align on client objectives, escalate risks, and surface new opportunities for value creation.
Ensure DXC solutions are driven to the needs of the client by maintaining a deep understanding of CES and DXC offerings.

Requirements

Proven experience in client relationship management, building, maintaining, and leveraging trusted partnerships to grow accounts in the Banking and Financial Services industry.
Strong background in delivery excellence and full lifecycle project leadership, with a track record of on-time, high-quality execution within budget.
Ability to demonstrate value realization and business impact, understanding ROI for clients, market trends, and competitors’ activities.
Experience in account growth and expansion, including successful renewals and up/cross-sells.
Exceptional capability in internal orchestration and cross-functional collaboration, managing risk, leading account escalations, and driving internal change initiatives.
Resilience and a customer-first mindset, with the ability to adapt under pressure and prioritize client needs.
Commitment to continuously strengthening digital acumen, maintaining awareness of emerging AI and technology adoption trends, and applying this knowledge to articulate DXC’s offerings and boundaries.

Skills

Client Relationship Management
Delivery Excellence
Project Leadership
Value Realization
Business Impact
Account Growth
Expansion
Internal Orchestration
Collaboration
Resilience
Customer-First Mindset
Digital Agility
Continuous Learning
AI adoption
Technology adoption

Location

Hybrid, New York, NY

Work Type

Hybrid
Full-time

Experience Level

Proven experience
Strong background
Experience in account growth
Exceptional capability
Demonstrates resilience
Demonstrates a commitment

Salary/Compensations

$137,900 - $256,100

Benefits

Health, dental, and vision insurance coverage
Employee wellness
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off

About the Company

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify.
DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.