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About the Role

The Senior Consultant, Process Transformation will partner with senior business and technology leaders to drive process improvement and digital transformation using a consulting mindset, Lean Six Sigma toolkit, and experience with automation and Generative AI. This role optimizes processes, transforms operating models, and identifies opportunities for automation and AI-enabled solutions.

Responsibilities

• Design and build operating models for various business areas, including defining process, people, and system capabilities.
• Bring structure to ambiguous business problems by defining clear problem statements, workplans, success measures, and practical recommendations.
• Drive initiatives forward with minimal direction, ensuring progress from analysis to decision-making, pilot, implementation, and measurable outcomes.
• Independently lead stakeholder workshops and current-state assessments to surface pain points and opportunities; prioritize use cases, and define target state process designs.
• Redesign and simplify processes to make them automation/AI-ready by reducing variability, clarifying decision points, and eliminating non-value-added steps.
• Identify and prioritize automation and AI/Gen AI opportunities, defining success measures, feasibility, and roadmaps from pilot to scale.
• Partner with data and technology teams to translate optimized processes into AI-enabled solutions, including intelligent workflows and autonomous agents.
• Communicate complex ideas clearly to both technical and non-technical audiences.

Requirements

• Self-starter with strong ownership, bias for action, and ability to operate independently.
• University degree with 3-5 years of progressive experience in management consulting, process improvement, operational excellence, or transformation roles.
• Superior written and verbal communication skills, with the ability to tailor messages to all organizational levels.
• Strong project management orientation with the ability to independently prioritize work, manage risks and dependencies, and maintain momentum.
• Strong data analysis and visualization skills with the ability to translate insights into practical recommendations.
• Experience with automation, process mining, AI and visualization tools such as Power BI, Power Apps, Pega, Blue Prism etc.
• Exposure to Generative AI and/or agentic AI use cases in a business context, including evaluating suitability, defining use cases, or supporting implementation.
• Advance proficiency in core business tools including Excel, PowerPoint, and Visio.
• Lean Six Sigma Green or Black Belt certification, or equivalent experience.

Skills

• Lean Six Sigma
• Automation
• Generative AI
• Process Improvement
• Digital Transformation
• Consulting
• Power BI
• Power Apps
• Pega
• Blue Prism
• Excel
• PowerPoint
• Visio

Location

• Canada

Work Type

• Hybrid

Experience Level

• 3-5 years

Education Level

• University degree

Salary/Compensations

• 80,000 - 128,000

Benefits

• Competitive salary and bonus structure
• Flexible Benefits

About the Company

• Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives.
• Values: caring, authentic, bold, inspiring, and impactful.
• Recognized as one of Canada's top 25 companies to work for by LinkedIn.
• Proud to be a hybrid organization offering flexibility to work from both the office and virtually.

Equal Opportunity

• Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
• Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
• We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.