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About the Role

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders, evaluate and respond to customer inquiries, and work within established guidelines to achieve objectives consistent with customer expectations, company policy, and profit and quality requirements. This role also serves as backup to Sales Coordinator roles.

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
• Resolve customer service or billing complaints and verify that appropriate changes were made.
• Contact customers to respond to inquiries, notify them of claim results and planned adjustments, and refer unresolved complaints to designated departments.
• Examine all relevant information to assess the validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers.
• Process customer and National Sales team pickup requests.
• Respond to customer delivery/routing questions and issues.
• Respond to product inquiries from customers.
• Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and invoice information, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
• Adhere to a designated schedule, including set workdays, start and end times.

Requirements

• Minimum of three years of experience in a customer service call center environment required.
• Experience in food service distribution is a plus.
• Excellent verbal communication skills and problem resolution ability required.
• Working knowledge of Microsoft Word and Outlook required.
• CRM / Phone Technology experience preferred.

Skills

• Verbal communication
• Problem resolution
• Microsoft Word
• Microsoft Outlook
• CRM
• Phone Technology

Location

• Indianapolis IN
• Cincinnati OH
• Cleveland OH
• Detroit MI
• Greensburg PA
• Manassas VA
• Buffalo NY
• Allentown PA
• Bridgeport NJ
• Swedesboro NJ
• Perth Amboy NJ
• Albany NY
• Watertown NY
• Norwich CT
• Seabrook NH

Work Type

• Hybrid
• Remote
• Onsite

Experience Level

• 3+ years

Education Level

• High School diploma or equivalent
• Bachelor's degree preferred

Salary/Compensations

• $21 - $33 per hour
• Overtime compensation

Benefits

• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term disability
• Long-term disability
• Employee stock purchase plan
• Life insurance

About the Company

• Join Our Community of Food People!

Equal Opportunity

• EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status