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About the Role

As a Resident Service Coordinator, you will provide critical social services and on-site support that help residents live independently and thrive within the community. This role is ideal for someone passionate about social impact, community engagement, and supporting diverse populations including seniors and families. You’ll connect residents with essential resources, coordinate services, and deliver programs that improve quality of life.

Responsibilities

Connect residents to local social services, healthcare, and community resources
Coordinate and lead resident programs, activities, and wellness initiatives
Assist residents with applications, recertifications, and social service documentation
Maintain accurate case notes, reports, and resident records
Conduct resident check-ins and apartment visits as needed
Respond to urgent situations and support resident needs in real time
Partner with property management and maintenance teams to support the overall resident experience

Requirements

1–2+ years of experience in social services, case management, or community support
Experience working with elderly populations and/or families
Knowledge of local community resources and supportive service programs
Strong organizational, documentation, and administrative skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent communication, empathy, and problem-solving abilities
A passion for helping others live independently and improve their quality of life
Ability to work on-site during scheduled hours
Strong professionalism, judgment, and ability to manage sensitive situations
Ability to adapt, prioritize, and manage multiple responsibilities

Skills

Social services
Case management
Community support
Working with elderly populations
Working with families
Local community resources
Supportive service programs
Organizational skills
Documentation skills
Administrative skills
Microsoft Office (Word, Excel, Outlook)
Communication skills
Empathy
Problem-solving skills
Professionalism
Judgment
Managing sensitive situations
Adaptability
Prioritization
Time management

Location

Rochester, NY

Work Type

On-site

Experience Level

1-2+ years

Education Level

Bachelor’s degree in Social Work, Counseling, or related field preferred (or equivalent experience)
High School Diploma or GED required

Salary/Compensations

$22.00 - $25.00

Benefits

Competitive pay
Health, dental, and vision insurance
Paid time off and holidays
Opportunity to make a meaningful community impact

About the Company

For 50 years, Conifer Realty has developed, owned, and managed nearly 13,000 apartments across 150+ communities. Our 500-member team shares one mission: to create affordable, thriving, and sustainable communities where people feel they belong.

Equal Opportunity

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.