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About the Role

The Account Manager will establish Alcatraz Cruises as the iconic San Francisco experience. This role requires thriving in a fast-paced environment, taking initiative, identifying new business opportunities, and exceeding sales goals. Strong communication, interpersonal skills, and a solutions-oriented mindset are essential.

Responsibilities

• Develops a comprehensive knowledge of client and market needs through regular client visits and appointments.
• Generates leads using client appointments and networking.
• Identifies and converts prospects to clients using proven sales processes.
• Attends networking and industry events to learn about the market.
• Identifies customer needs and prepares proposals using in-depth product knowledge.
• Presents proposals in-person during site inspections and meetings.
• Handles objections and solves customer problems through active listening and consulting with sales leadership.
• Establishes relationships with associations and business organizations for referrals.
• Plans weekly schedules with a focus on closing revenue and executing out-of-office sales activities.
• Uses Salesforce (CRM) to plan, manage, and track sales activities.
• Uses Anchor (reservation software) to book orders and create proposals.
• Maintains personal organization, manages time effectively, and sets work priorities.
• Works with Sales Admin to collect payments and maintain accounts receivable.
• Ensures prompt responses to client inquiries, aiming for quotes within 24 hours.
• Communicates complete and accurate product details to the operations team.
• Follows up with customers within 24 hours after the cruise to develop accounts, thank clients, request surveys, and obtain referrals.
• Works with Operational leaders to resolve customer issues, handling high-priority issues in-person.
• Attends applicable meetings.
• Performs other duties as assigned.

Requirements

• A minimum of 2 years total sales experience.
• At least 1-year outbound telephone sales experience.
• Proficient with Microsoft office products.
• Proficient with CRM software.
• Analytical skills required to identify and exploit selling opportunities and large-scale partnerships.
• Proposal writing is required.
• Must communicate effectively in written form.
• Establish and maintain effective working relationships as required by job responsibility.
• Must have the ability to persuade and influence people.
• Must have proven leadership skills.
• Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensus.
• Qualified applicants with arrest and conviction records will be considered.

Skills

• Sales
• Client Relationship Management
• Lead Generation
• Sales Processes
• Networking
• Proposal Writing
• Presentation Skills
• Objection Handling
• Problem Solving
• Customer Service
• Time Management
• Record Keeping
• Salesforce
• Anchor (reservation software)
• Microsoft Office Suite

Location

• San Francisco

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years sales experience
• 1+ year outbound telephone sales experience

Education Level

• Bachelor’s degree preferred
• Related experience

Salary/Compensations

• $20 - $36/Hourly Base Rate + 7% Commission with no cap

Benefits

• Unlimited earning potential

About the Company

• Hornblower Group is a global leader in experience and transportation with a 100-year history.
• Portfolio includes water- and land-based experiences and ferry and transportation services.
• City Experiences division offers dining and sightseeing cruises and walking and food tours.
• City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States.
• Subsidiaries include Hornblower Marine, Seaward Services, Inc., and Anchor Operating System, LLC.
• Operates in over 10 countries and serves more than 20 million guests annually.
• Headquartered in Orlando, Florida, with corporate offices in multiple U.S. cities and internationally.
• The RESPECT Service System embodies the company's mission, vision, values, and operating principles.

Equal Opportunity

• EEO / Disabled / Protected Veteran Employer.
• Offers equal employment opportunities to all qualified individuals.
• Prohibits discrimination and/or harassment based on race, religion, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy, medical conditions, childbirth, breastfeeding, parental status, veteran/military status, disability, genetic information, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by law.
• Complies with government regulations, including affirmative action responsibilities.
• Participates in the E-Verify program in certain locations.