Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Mercury's Vendor Strategy team seeks a Knowledge & Enablement Lead to develop frameworks and governance for risk operations and their BPO partners, focusing on documentation, learning, and scaling toward bank readiness. This role combines knowledge management and training, requiring system design and execution to set standards, manage content writers, and drive adoption.

Responsibilities

• Own the knowledge framework, defining its architecture, ownership model, versioning, review cycle, and AI integration.
• Set policy, procedure, and documentation standards for risk operations, ensuring consistency for risk assessments, controls, and compliance.
• Govern adoption and quality by managing the review cadence, compliance, exception handling, and audit readiness of documentation.
• Directly manage a vendor-based team of technical content writers, setting priorities, expectations, and developing their capabilities.
• Define clear and adoptable enablement and documentation requirements for teams outside of direct reporting lines.
• Architect a training and certification system tailored for vendor delivery, including curricula and routing.
• Define and report metrics to track program improvement, such as time-to-productivity and compliance.
• Build documentation and certification pathways to enable cross-skilling across risk programs.

Requirements

• 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions.
• Experience building or substantially scaling a knowledge-management and/or enablement function.
• Experience operating in a regulated industry or similarly complex, control-oriented environment.
• Hybrid skill set spanning knowledge management and enablement/L&D.
• Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams.
• Experience leading a team, pod, or vendor-delivered group.
• Track record of setting standards that teams outside your reporting line adopted.
• Strong systems thinking and writing skills.
• Experience defining and reporting metrics that demonstrate program effectiveness.
• Thoughtful perspective on how AI can improve knowledge management and enablement.

Skills

• Knowledge Management
• Enablement/L&D
• Operational Training
• Systems Design
• Framework Development
• Content Writing Management
• Cross-functional Influence
• Systems Thinking
• Metrics Definition and Reporting
• AI in Knowledge Management
• Financial Services (preferred)
• Banking (preferred)
• Fintech (preferred)
• KYC/KYB (preferred)
• AML (preferred)
• Fraud (preferred)
• Disputes (preferred)
• Knowledge Management Platforms (preferred)
• WorkRamp (preferred)
• Guru (preferred)

Location

• US employees in New York City
• US employees in Los Angeles
• US employees in Seattle
• US employees in the San Francisco Bay Area
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area
• Canadian employees (any location)

Work Type

• Full-time

Experience Level

• 7-10+ years

Salary/Compensations

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000—$203,800 USD
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700—$183,400 USD
• Canadian employees (any location): $154,100—$192,600 USD

Benefits

• Equity (stock options/RSUs)
• Benefits

About the Company

• Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N., Members FDIC.
• The Vendor Strategy function at Mercury manages risk outsourcing across two principal domains — company-wide Business Process Outsourcing (BPO) and Risk Platform SaaS (KYC, KYB, IDV, AML, etc.) — and is building the enablement backbone of policy, procedure, standards, and training that lets that ecosystem scale.
• We're growing the team to manage an expanding vendor ecosystem, address rapidly evolving needs, and drive strategic value for Mercury.

Equal Opportunity

• Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
• We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.