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About the Role
The Program Manager provides day-to-day leadership and management of the CalFresh Community Works Program (CCWP), overseeing implementation, administration, compliance, and continuous improvement. This role serves as the primary liaison between Project Open Hand, the San Francisco Human Services Agency (SFHSA), program participants, and internal departments. The Program Manager is responsible for participant engagement, attendance monitoring, compliance reporting, conflict resolution, data management, and achieving grant deliverables. This position acts as a coach, advocate, and problem-solver, balancing accountability with compassion to support participant success, skill development, and workforce readiness. This is an ideal position for a highly organized, results-oriented leader experienced in building new programs from the ground up.
Responsibilities
- Lead the implementation and day-to-day management of the CalFresh Community Works Program.
- Develop and maintain policies, procedures, and workflows to ensure compliance with grant requirements.
- Monitor program performance and ensure achievement of all service and outcome objectives.
- Manage program budgets, grant deliverables, and reporting deadlines.
- Prepare for audits, monitoring visits, and program reviews.
- Develop and implement continuous quality improvement initiatives to enhance participant and program outcomes.
- Provide leadership and oversight for participant intake, onboarding, orientation, placement, and support services.
- Supervise the Intake Coordinator and ensure timely enrollment, placement, and participant follow-up.
- Monitor participant engagement, attendance, and overall program participation.
- Identify participants with barriers to participation and coordinate appropriate interventions, referrals, and communication with SFHSA.
- Facilitate participant reassignment when necessary.
- Manage six-month participant performance evaluations and assessments of workforce readiness.
- Oversee participant attendance tracking, compliance monitoring, and reporting.
- Ensure timely submission of weekly attendance and compliance reports through SFHSA's Launchpad system.
- Maintain participant files, program records, and confidential information in accordance with agency and grant requirements.
- Analyze program performance and prepare monthly, quarterly, annual, and ad hoc reports.
- Track participant enrollment, retention, service hour completion, performance evaluations, referrals, and program outcomes.
- Serve as the primary liaison between the CCWP team, Volunteer Services, POH departments serving as Host Sites, and SFHSA.
- Support Volunteer Services in addressing attendance, performance, conduct, and participant engagement concerns.
- Mediate disputes between participants and POH staff and work collaboratively toward resolution.
- Collaborate with agency departments to ensure positive participant experiences and successful program outcomes.
Requirements
- Must have at least three years of program management experience in workforce development, volunteer engagement, human services, community programs, or related fields, including coordinating multi-site or partner community service or volunteer programs.
- Experience managing government-funded grants, contracts, or compliance requirements.
- Experience supervising staff and coordinating cross-functional teams.
- Experience managing databases and reporting systems (Salesforce and Launchpad preferred).
- Strong organizational, project management, and problem-solving skills.
- Excellent written, verbal, and interpersonal communication skills.
- Ability to work with individuals from diverse backgrounds and abilities.
Skills
- Salesforce
- Launchpad
- Organizational skills
- Project management skills
- Problem-solving skills
- Written communication skills
- Verbal communication skills
- Interpersonal communication skills
- Conflict resolution skills
- Data management
- Reporting
- Teamwork
- Leadership
- Communication
- Agility
- Initiative
- Detail-oriented
Location
- San Francisco
Work Type
- Office environment
- Program environment
Experience Level
- 3+ years of program management experience
Education Level
- Bachelor's degree in Social Services, Public Administration, Nonprofit Management, or related field (desired)
About the Company
- Project Open Hand is an organization that serves participants in the CalFresh Community Works Program (CCWP).