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About the Role

As a Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant) at One Medical, you will provide an exceptional patient experience by performing venipuncture and other clinical support services. You will act as a patient ambassador, remove barriers to care, and ensure the office environment reflects the One Medical brand. You will be the first point of contact for patients and provide support as needed by practice leadership.

Responsibilities

Utilize the C-I-CARE framework in all patient interactions, ensuring a positive in-office experience through patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, and patient feedback monitoring.
Provide venipuncture services for pediatric to geriatric patients.
Perform and assist with extended scope duties including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and virtual medical teams with clerical duties such as biometric screening forms, medical record review, billing inquiries, and DOH reporting.
Perform all front of house duties including check-in/check-out, insurance verification, paperwork tasks, and prepping tests.
Contribute to team development through rounding, team huddles, problem-solving, and supporting providers with ad hoc requests.
Perform opening and closing duties, including maintaining office spaces, restocking supplies, and organization.
Master the technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
An active phlebotomy certification to practice in CA.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Skills

Venipuncture
Clinical support services
Patient interaction
Administrative support
Specimen collection
Billing and insurance
Customer service
Communication (written and verbal)
Computer proficiency
Teamwork
Problem-solving
Empathy
Self-awareness
Adaptability

Location

Mission Bay, San Francisco

Work Type

Full-time
Onsite

Experience Level

6 months relevant experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$26.25 to $28.25 per hour

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, your friends and family
Employee Assistance Program
Competitive Medical, Dental and Vision plans
Pre-Tax commuter benefits
PTO cash outs
401K match
Credit towards emergency childcare
Company paid maternity and paternity leave
Paid Life Insurance
Disability insurance
Malpractice Insurance
UpToDate Subscription
Continuing Medical Education (CME) stipend
Rounds
Discounted rate to attend One Medical’s Annual REAL primary care conference

About the Company

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable.
We are transforming healthcare by improving the experience for patients, providers, employers, and health networks.
Our services include seamless in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health.
One Medical joined Amazon in February 2023 to expand our reach and impact.
We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

Equal Opportunity

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.