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About the Role

The Product Manager, Platform Enablement acts as the liaison between the travel product team and the technical product team. This role gathers business requirements from various departments and translates them into clear product requirements, user stories, and acceptance criteria for the technical team. The focus is on shaping solutions, understanding business operations, evaluating options, and recommending approaches for day-to-day requests, smaller projects, and business-as-usual updates to the proprietary product platform.

Responsibilities

Run working sessions with Product, Merchandising, Sales, and Procurement Operations to gather, clarify, and confirm business requirements.
Write clear, complete product requirements, user stories, and acceptance criteria for the technical team.
Analyze business processes for building, selling, and promoting travel product, mapping current and future states to recommend platform improvements.
Assess requests against system constraints, identifying trade-offs and feasibility issues for the business.
Prioritize competing requests based on user impact, feasibility, and business goals.
Lead smaller initiatives from intake through delivery, coordinating dependencies and flagging risks.
Serve as the day-to-day point of contact with the technical product team, tracking requests and validating delivered work.
Advocate for intuitive design and tagging structures that support business sales and client discovery.
Stay aware of platform changes outside the scope that could affect the business and communicate proactively.
Maintain documentation and support change communication, onboarding, and adoption for platform updates.
Utilize AI for efficiency and identify opportunities for AI to enhance platform value for the business.

Requirements

Experience in product management, business analysis, or a similar business-side role, ideally within travel.
Skilled at facilitating requirements sessions and writing requirements, user stories, and acceptance criteria for technical teams.
Possess technical product fluency to translate business needs into structured requirements and engage credibly with technical teams.
Experience analyzing business processes and recommending improvements, not just documenting requests.
Strong problem-solving skills, comfortable using performance data to inform priorities.
Strong organizational skills, capable of managing multiple requests and deadlines.
Clear communicator, able to translate business needs for technical teams and technical details for business teams.
Fluency in tagging and metadata structure and its role in discovery, reporting, and personalization.
Comfortable using AI tools daily and curious about AI's potential to enhance platform value.
Familiarity with tools like Jira, Confluence, CMS platforms, and reporting tools.
Background in travel technology, booking systems, or internal commercial platforms is a plus.

Skills

Product Management
Business Analysis
Requirements Gathering
User Story Writing
Acceptance Criteria Definition
Business Process Analysis
Problem-Solving
Organizational Skills
Communication
Tagging and Metadata
AI Tools
Jira
Confluence
CMS Platforms
Reporting Tools

Location

Toronto, ON (Hybrid)
Remote (Vancouver)

Work Type

Hybrid
Remote

Experience Level

Mid-level

Salary/Compensations

$65,000 to $75,000

About the Company

Kensington is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Equal Opportunity

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.