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About the Role

Crosby’s is seeking a motivated and dependable Assistant Store Manager to support daily store operations. This role involves creating a clean, efficient, and welcoming environment, delivering exceptional customer service, and driving store success by supervising team members and maintaining high operational standards.

Responsibilities

• Deliver prompt, friendly, and professional service to every customer.
• Prepare fresh food and made-to-order items following quality and cleanliness standards.
• Promote and assist customers with enrolling in My Crosby’s Rewards.
• Drive sales through suggestive selling and add-on recommendations.
• Handle customer concerns and resolve issues when the Team Leader is not present.
• Oversee daily operations to ensure efficiency and profitability.
• Maintain store cleanliness, organization, and brand standards.
• Support merchandising, promotions, and inventory management.
• Ensure compliance with all food safety, tobacco, alcohol, and company regulations.
• Communicate effectively with team members and leadership.
• Train, coach, and support store associates.
• Assist with scheduling and maintaining proper staffing levels.
• Provide feedback on employee performance and development.
• Foster a positive, respectful, and team-oriented work environment.
• Assist with inventory control, audits, and reporting.
• Support accurate cash handling and daily bank deposits.
• Review timekeeping and assist with payroll processing.
• Report discrepancies and maintain accurate records.
• Maintain a safe and secure store environment.
• Follow proper opening/closing procedures and cash security policies.
• Monitor equipment, cleanliness, and overall store conditions.
• Report maintenance or safety concerns promptly.

Requirements

• Must be 21 years of age.
• High School Diploma or equivalent.
• Able to work at least 40 hours/week, including weekends and 3 evenings per week.
• Valid Driver’s license that meets company policy.
• Reliable transportation for position requirements (e.g., meetings, daily banking, etc.).
• Proficient in basic math to handle cash transactions, shift reports, and vendor check-ins.
• Ability to clearly assess and validate customer identification.
• Ability to understand operating instructions for lottery, point of sale systems (POS), and other equipment.
• Tolerance of exposure to gasoline fumes and cleaning products.

Skills

• Customer service
• Food preparation
• Sales
• Problem-solving
• Team leadership
• Communication
• Inventory management
• Cash handling
• Basic math

Location

• Onsite

Work Type

• Full-time

Experience Level

• Assistant Manager
• Leadership experience preferred

Education Level

• High School Diploma or equivalent

Benefits

• Medical Insurance with Employer Contribution
• Voluntary Dental Insurance
• Life Insurance- Company Paid
• 401K & Paid Time Off
• Leadership Paid Training Program
• Career growth opportunities
• Company Discounts
• Significant Fuel Discounts
• Scholarship Opportunity and Tuition Reimbursement
• Employee Assistance Program- Company Paid

About the Company

• Crosby’s is a retail company.
• Reid Group is the employer and operates on an at-will employment basis.