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About the Role

The Technology & Operations Administrator supports the day-to-day technology, security, facilities, and operational needs of United Way for Greater Austin. This role serves as a primary resource for technical support, application administration, endpoint management, vendor coordination, and workplace operations.

Responsibilities

• Provide technical support for organizational systems, applications, devices, and services.
• Administer Microsoft 365, Salesforce, and other business-critical platforms.
• Troubleshoot user, application, access, hardware, software, and connectivity issues.
• Manage user accounts, licenses, permissions, onboarding, and offboarding activities.
• Coordinate system upgrades, testing, implementations, and vendor-supported solutions.
• Maintain technical documentation, knowledge resources, and support procedures.
• Support endpoint management, device deployment, patching, security controls, and compliance monitoring.
• Assist with identity and access management, multifactor authentication, and security best practices.
• Participate in security incident response, investigations, and remediation efforts.
• Support backup, disaster recovery, business continuity, and risk management activities.
• Maintain documentation and evidence required for audits, compliance reviews, and security assessments.
• Coordinate technology deployments, upgrades, and organizational technology changes.
• Support change management processes, user training, testing, communication, and adoption efforts.
• Track project timelines, risks, dependencies, and implementation activities.
• Communicate technical changes effectively to both technical and nontechnical audiences.
• Coordinate office operations, facilities requests, workplace technology, and physical access systems.
• Serve as a liaison with vendors, contractors, managed service providers, and property partners.
• Manage technology assets, software licenses, inventories, renewals, and equipment lifecycle activities.
• Support technology purchasing, vendor relationships, contract administration, and service delivery.

Requirements

• Experience in information technology, systems administration, technical support, or a related field.
• Experience supporting business applications, Microsoft 365, and enterprise software platforms.
• Strong troubleshooting, organizational, and problem-solving skills.
• Knowledge of endpoint management, security practices, access management, and compliance requirements.
• Experience coordinating vendors, projects, deployments, or operational initiatives.
• Ability to communicate technical information clearly and effectively.
• Ability to manage multiple priorities while maintaining high levels of customer service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with Salesforce administration or support.
• Experience with Microsoft 365 administration, including Entra ID, Intune, Defender, SharePoint, Teams, and Exchange Online.
• Experience with cybersecurity, incident response, disaster recovery, and compliance frameworks such as HIPAA, FERPA, HITRUST, or NIST.
• Experience with IT service management, asset management, and change management practices.
• Experience working in a nonprofit, healthcare, education, or mission-driven organization.

Skills

• Microsoft 365
• Salesforce
• Technical Support
• Application Administration
• Endpoint Management
• Vendor Coordination
• Workplace Operations
• Troubleshooting
• Security
• Compliance
• Change Management
• IT Asset Management
• Entra ID
• Intune
• Defender
• SharePoint
• Teams
• Exchange Online
• Cybersecurity
• Incident Response
• Disaster Recovery
• IT Service Management
• Risk Management

Location

• Austin, Texas

Work Type

• Regular, Full-time
• Hybrid Work Option

Experience Level

• Exempt

Education Level

• Salesforce Certified Administrator
• Microsoft 365 Certified: Administrator Expert
• ITIL Foundation
• CompTIA CySA+ or equivalent cybersecurity certification
• CAPM, Prosci Change Management, CBCP, or related professional certifications

Benefits

• Competitive Compensation
• Employer 403(b) Matching
• Employer-Sponsored Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Generous Paid Time Off (PTO)
• Paid Parental Leave
• FMLA
• Employee Assistance Program (EAP)

About the Company

• United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all.
• We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community.
• Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas.
• Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors.
• Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Equal Opportunity

• United Way for Greater Austin is an “at-will” employer.