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About the Role

This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.

Responsibilities

• Provide efficient, friendly service to all customers.
• Complete arrangements for accommodating passengers, including itineraries, fare computation, refunds, tickets, baggage checks, and excess baggage charges.
• Arrange for passengers with reservations, standby, luggage, cabin availability, and in-flight supplies.
• Guide passengers safely between the terminal and aircraft.
• Load and unload cargo on and off aircraft.
• Transport cargo between terminals and aircraft.
• Handle freight and company material.
• Marshal aircraft and equipment.
• Operate ground equipment, including tugs and belt loaders.
• Clean and service cabin interiors, including cockpit and lavatories.
• Use safety-related equipment and provide de-icing service to aircraft.
• Perform other duties as assigned.

Requirements

• Excellent communication skills.
• Ability to push/pull/lift 50 lbs. for extended periods.
• Ability to read and write English; bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts, weekends, and holidays.
• Must be 18 years or older.
• Must pass background check, pre-employment drug test, and obtain security clearance.
• Must have authorization to work in the U.S.
• Must have a valid Driver's license.
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment.
• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Strong attention to detail.
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism and deal calmly and effectively with high stress situations.
• Be open to change (positive or negative) and to considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to safely perform the essential functions of the position.

Skills

• Customer service
• Cargo handling
• Ramp operations
• Aircraft cleaning
• Communication skills
• Bilingual skills (a plus)

Location

• Rochester, NY

Work Type

• Full-Time
• Part-Time

Education Level

• High School/GED Equivalent

Salary/Compensations

• $15.00 - $15.00 Hourly

Equal Opportunity

• EEO/AA