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About the Role

Apple Air is seeking a highly organized, professional, and customer-focused Office Coordinator to support the daily administrative and operational functions of the business. This role serves as a central point of communication between customers, management, field staff, vendors, and various departments to help deliver an exceptional customer experience and support organizational success.

Responsibilities

• Coordinate daily office operations, maintain organized records, manage office correspondence, and ensure administrative processes run efficiently.
• Serve as a primary point of contact for customers, answer inquiries, route requests appropriately, and provide professional assistance to ensure an exceptional customer experience.
• Facilitate communication between customers, management, field teams, vendors, and internal departments to ensure timely information sharing and issue resolution.
• Maintain accurate customer, employee, vendor, and operational records within company systems.
• Prepare, organize, distribute, and maintain office documents, reports, contracts, forms, and other administrative materials.
• Assist with invoicing, payment processing, financing documentation, customer account updates, and administrative support for accounting functions.
• Work closely with management, customer service, sales, operations, and field teams to support business objectives and maintain efficient workflows.
• Proactively identify administrative challenges, customer concerns, scheduling conflicts, and operational issues, providing timely and effective solutions.
• Perform other administrative and operational responsibilities as assigned to support departmental goals and the continued growth of the organization.

Requirements

• 1-2+ years of experience in an administrative, office coordination, customer service, or operations support role
• Previous experience in the HVAC, home services or skilled trades industry (preferred)
• Experience with ServiceTitan, CRM software, or similar business management systems (preferred)
• Experience handling invoicing, customer payments, administrative documentation, or office management responsibilities is a plus

Skills

• Strong organizational skills with the ability to manage multiple tasks and competing priorities
• Excellent verbal and written communication skills
• Strong customer service skills with a professional and solution-oriented approach
• Ability to work effectively with cross-functional teams and build positive working relationships
• Detail-oriented with a high level of accuracy in documentation, scheduling, and data entry
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams
• Ability to work independently, prioritize responsibilities, and adapt in a fast-paced environment

Experience Level

• 1-2+ years of experience

Salary/Compensations

• USD $55,000.00/Yr. - USD $70,000.00/Yr.

Benefits

• Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
• 401(K) with Company Match: Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
• Paid Time Off: Vacation, holidays, and sick time to support work-life balance

About the Company

• Join our team at Apple Air and become part of a company that values both its customers and employees.
• Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Equal Opportunity

• Apple Air is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.