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About the Role

The Director-Network Service Management and Operations (NSMO) Center of Excellence (COE) leads the strategy, execution, and continuous improvement of systems and processes for end-to-end network service delivery. This IT steward ensures network platforms and data are reliable, scalable, and aligned with business priorities, focusing on automation and operational excellence to translate network infrastructure into customer-facing services.

Responsibilities

Oversee technology performance and outcomes for multiple managers and their teams.
Manage the delivery of technology solutions within the assigned portfolio.
Maintain alignment with business unit stakeholders and govern technology lifecycles.
Provide executive-level communication, technical strategy oversight, and financial/operational planning.
Ensure effective delivery and support of all applications and technologies.
Adhere to defined technical and application development practices.
Manage system availability, performance, security, and lifecycle.
Contribute to the IT Director team and overall IT function, aligning practices with business strategy.
Ensure consistent application of organizational processes, leadership expectations, and IT culture.
Maintain compliance with security and data privacy policies.
Effectively manage third-party resources, including vendor selection and performance oversight.
Align technology capabilities with business priorities to deliver measurable value.
Oversee the identification, prioritization, and delivery of solutions supporting business outcomes.
Escalate risks that may compromise projects or business value realization and provide alternatives.

Requirements

Bachelors degree or higher, or 4+ years of professional work experience.
8+ years of experience with increasing responsibility in application development and/or technology management.
4+ years of experience leading projects.
5+ years of management/supervisory experience.
Industry experience in a communications company, IT products company, or IT consultancy.
Proven ability to communicate complex technical issues effectively to business leaders.
Proven leadership ability in attracting and retaining top technical talent.
Proven ability to interact effectively with peers to develop strategies.
Proven ability to foster an innovation culture.
Experience in motivating IT professionals and assuring disciplined delivery of low-defect software.
Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies.

Experience Level

8+ years’ experience with increasing levels of responsibility in application development and/or technology management
4+ years’ experience leading projects
5+ years management/supervisory experience

Education Level

Bachelors degree (or higher)

Salary/Compensations

$153,800.00/Yr. - $249,900.00/Yr.

Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short-Term & Long-Term Disability
TDS Service Discounts
Education Assistance
Paid Volunteer Time
Associate Resource Groups

About the Company

TDS Telecom provides high-speed internet, TV entertainment, and phone services to diverse communities across the U.S.
Committed to building and expanding fiber optic networks nationwide.
Mission is to create a better world by delivering innovative communication solutions.

Equal Opportunity

We are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce.
We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.