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About the Role
This role supports a high-level account, focusing on advancing and customizing AI-driven solutions across culinary and hospitality operations. It is a builder-operator role for someone comfortable with Python, operational reviews, and training skeptical users.
Responsibilities
- Identify, develop, and enable AI-driven solutions across operations, culinary, finance, HR, and safety functions.
- Build and maintain a prioritized opportunity pipeline with sizing, effort, and expected impact.
- Design, build, and maintain solutions using ChatGPT, Codex, Power Platform, and lightweight scripting.
- Own solutions through iteration and adoption, not just first release.
- Build training curriculum, documentation, and prompt libraries to make operations teams self-sufficient.
- Run live training sessions and office hours.
- Establish practical AI governance guardrails, including data usage, output review, tool documentation, and build vs. buy decisions.
- Partner with IT, Legal, and Information Security on AI governance.
Requirements
- 5+ years in business systems analysis, technical product management, or a closely adjacent role.
- Demonstrated hands-on AI tool building experience (e.g., custom GPTs, agents, automations, applications).
- Working proficiency in at least one of Python, SQL, or JavaScript for lightweight development and data work.
- Process improvement and change management experience.
- Ability to teach non-technical users clearly and patiently.
- Executive-level communication skills, with written work ready for senior leaders or clients.
Skills
- Python
- SQL
- JavaScript
- ChatGPT
- Codex
- Power Platform
- AI adoption
- Automation
- Process improvement
- Change management
- Technical training
- Executive communication
Location
- Remote
- Onsite
Work Type
- Full-time
Experience Level
- Mid-level
- Senior-level
Salary/Compensations
- $170,000-$185,000 + bonus eligible
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Compass Digital is the digital and technology arm of Compass Group North America, building and scaling digital products and technologies to exceed guest and client expectations.
- Compass Group North America focuses on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare.
- Compass Digital powers digital experiences in hospitality, optimizing touchpoints and leveraging data.
- Compass Digital is fully integrated into Compass Group, serving clients with scalable, cutting-edge technologies.
Equal Opportunity
- Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.