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About the Role

As a Workplace Experience Site Services & Operations Manager, you’ll lead a high-performing team responsible for delivering exceptional workplace experiences across multiple locations in New York City. This includes overseeing full-site operations across reception, events, hospitality and workplace coordination, while ensuring services meet associate expectations and support Capital Group’s business priorities.

Responsibilities

Oversee full-site operations across reception, events, hospitality and workplace coordination.
Serve as the primary onsite escalation point and manage daily coverage, shifting priorities and high-visibility operational needs.
Use reporting, client feedback and key performance indicators to identify opportunities, strengthen service delivery and drive site-level improvements and change adoption.
Manage onsite vendor performance through regular check-ins, clear expectations and corrective action.
Partner closely with internal stakeholders and external service providers.
Escalate significant contract or performance issues.
Support the effective adoption of workplace tools and technology.
Coach and develop the team, set clear expectations and build succession through intentional skill development.
Model inclusive leadership, support engagement programs and help associates navigate conflict.

Requirements

Experience leading workplace, hospitality, facilities or site operations.
Understanding of how to deliver consistent, high-quality service in a dynamic environment.
Proven people leadership or mentoring experience, including coaching, developing and supporting high-performing teams.
Ability to manage daily operations across multiple locations, balance shifting priorities and step in as a hands-on leader when needed.
Strong communication and critical thinking skills.
Ability to build trusted relationships with associates, leaders, vendors and external partners.
Ability to manage vendor performance, set clear service expectations and address concerns promptly.
Uses reporting, key performance indicators, client feedback and operational insights to prioritize improvements and strengthen performance.
Comfort using workplace tools and supporting technology adoption.
Inclusive, caring and accountable leadership style.
Ability to coach others through conflict, change and evolving business needs.
Innovation and creativity in day-to-day work.
Ability to operate at both strategic and operational levels while maintaining strong attention to detail.
Commitment to delivering a best-in-class associate and client experience that reflects Capital Group’s values.

Skills

Workplace Experience
Site Services
Operations Management
Reception Management
Event Coordination
Hospitality Management
Workplace Coordination
Vendor Management
Stakeholder Management
Team Leadership
Coaching
Mentoring
Performance Management
Reporting
Key Performance Indicators (KPIs)
Client Feedback Analysis
Service Delivery Improvement
Change Management
Technology Adoption
Communication Skills
Critical Thinking
Relationship Building
Conflict Resolution
Strategic Planning
Operational Execution
Attention to Detail

Location

New York City

Work Type

Onsite
Full-time

Experience Level

Manager

Salary/Compensations

New York Base Salary Range: $133,471-$213,554
Individual annual performance bonus
Capital's annual profitability bonus
Retirement plan where Capital contributes 15% of eligible earnings

Benefits

Generous time-away
Health benefits from day one
Opportunity for flexible work options
2-for-1 matching gifts for charitable contributions
Opportunity to secure annual grants for organizations
On-demand professional development resources
Competitive salary
Bonuses
Company-funded retirement contribution

About the Company

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day.

Equal Opportunity

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.