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About the Role

St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly. This role provides patient-focused customer service, performs registration and insurance verification, collects patient financial liability payments, and ensures patients meet financial requirements. The role also involves providing general information to hospital users, patients, families, and physician offices.

Responsibilities

Performs outpatient & / or inpatient registration & insurance verification functions
Collects patient financial liability payments
Ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals
Provides general information to hospital users, patients, families & physician offices
Researches, collects & analyzes information
Identifies opportunities, develops solutions, & leads through resolution
Collaborates on performance improvement activities
Responsible for distribution of analytical reports
Utilizes multiple system applications to perform analysis, create reports & develop educational materials
Incorporates basic knowledge of Trinity Health policies, practices & processes
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge
Research & compiles information to support ad-hoc operational projects & initiatives
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines

Requirements

Minimum one (1) year customer service experience
High school diploma or equivalent
HFMA CRCR or NAHAM CHAA required within one (1) year of hire
Medical terminology required
Knowledge of diagnostic & procedural coding
Insurance verification with the ability to explain benefits, secure necessary authorizations

Skills

Customer service
Registration
Insurance verification
Payment collection
Data analysis
Report generation
Medical terminology
Diagnostic coding
Procedural coding
Insurance benefit explanation
Authorization securing

Location

St. Peter's Hospital

Work Type

Full time
Rotating Shift

Experience Level

Entry level
Patient Access experience preferred

Education Level

High school diploma or equivalent
HFMA CRCR or NAHAM CHAA required within one (1) year of hire

Salary/Compensations

$17.25-$22.54 per hour

About the Company

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.