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About the Role
Provides patient-focused customer service, performing registration and insurance verification. Collects patient financial liability payments and ensures patients meet financial requirements. Offers general information to hospital users, patients, families, and physician offices.
Responsibilities
- Performs outpatient and/or inpatient registration and insurance verification functions.
- Collects patient financial liability payments.
- Ensures patients meet financial requirements, including Medicare medical necessity, payer pre-certifications, and referrals.
- Provides general information to hospital users, patients, families, and physician offices.
- Researches, collects, and analyzes information.
- Identifies opportunities, develops solutions, and leads through resolution.
- Collaborates on performance improvement activities.
- Responsible for distribution of analytical reports.
- Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
- Incorporates basic knowledge of Trinity Health policies, practices, and processes.
- Researches and compiles information to support ad-hoc operational projects and initiatives.
- Synthesizes and analyzes data and provides detailed summaries.
- Leverages program and operational data and measurements to define and demonstrate progress, ROI, and impacts.
- Maintains a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity and Compliance Program, and Code of Conduct.
Requirements
- Minimum one (1) year customer service experience.
- High school diploma or equivalent.
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
- Medical terminology required.
- Knowledge of diagnostic and procedural coding.
- Insurance verification with the ability to explain benefits and secure necessary authorizations.
Skills
- Customer service
- Registration
- Insurance verification
- Payment collection
- Information provision
- Data analysis
- Report generation
- Medical terminology
- Diagnostic and procedural coding
- Benefit explanation
- Authorization securing
Work Type
- Full time
- Rotating Shift
Experience Level
- Entry level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $17.25-$22.54
About the Company
- Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.