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About the Role

The Senior Registration Associate provides oversight and support for workflow and functions, assuming an expanded role with increased responsibility including delegation and process improvement. This role works closely with leadership to maintain efficient operations, ensure quality, and partner on team selection and performance feedback. The Senior Registration Associate also ensures customer needs are met and operational goals are achieved.

Responsibilities

Coordinates operational, technical, and clerical support services to enhance department processes.
Plans and organizes workflows and prioritizes customer needs.
May lead a small team and serve as a mentor.
Creates and maintains procedural standards and records.
Develops and maintains educational programs for team members, including new employee orientation.
Utilizes multiple system applications for data collection and management.
Incorporates knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety.
Demonstrates knowledge of departmental processes and procedures and ability to acquire new knowledge.
Collaborates on performance improvement activities.
Identifies opportunities, develops solutions, and leads the team through resolution.

Requirements

High school graduate or equivalent / GED.
Minimum of three (3) years' experience with competency in patient access, pre-service, and/or registration experience.
Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.
Previous Leadership Experience (nice to have).
Knowledge of federal or state government agencies including Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the revenue cycle (nice to have).

Skills

Patient access
Pre-service
Registration
Data collection
Data management
Trinity Health policies, practices, and processes
Departmental processes and procedures
Performance improvement
Medicare
Medicaid
VA
Charity Care programs
Patient management
Healthcare accounts receivable
Revenue cycle

Location

Albany Memorial Campus

Work Type

Full time
Day Shift

Experience Level

Senior
3+ years

Education Level

High school graduate or equivalent / GED

Salary/Compensations

$21.20-$31.90 per hour

About the Company

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.