Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Capital One’s Card IVR (Interactive Voice Response) team owns the "front door" to our brand—the critical first point of contact for millions of customers seeking clarity, support, and resolution. We are building a sophisticated, AI-driven conversational platform that serves as the gateway to the US Card experience. As we move toward a future of intent-based routing and seamless natural language processing, we are looking for a visionary Product Manager to transform how 1-800-CAPITAL feels for every caller. In this role, you will own the end-to-end lifecycle for critical voice self-services, moving beyond simple automation to create intuitive, "low-effort" experiences that empower customers to resolve complex needs without ever needing to wait for an agent. You will be a central figure, collaborating with Software Engineers, Business Analysts, Operations, and other key stakeholders to not only optimize, but also transform Capital One’s voice channel.

Responsibilities

Own the end-to-end lifecycle for critical voice self-services.
Create intuitive, "low-effort" experiences that empower customers to resolve complex needs without ever needing to wait for an agent.
Collaborate with Software Engineers, Business Analysts, Operations, and other key stakeholders to optimize and transform Capital One’s voice channel.
Demonstrate proficiency in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Requirements

Currently have, or be in the process of obtaining a Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing.
OR Bachelor's degree in any field and at least 3 years of Product Management experience.
Experience translating business strategy and analysis into consumer facing digital products.

Location

Chicago, IL
McLean, VA
New York, NY
Richmond, VA

Work Type

Full-time

Experience Level

Manager

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

Chicago, IL: $149,800 - $171,000
McLean, VA: $164,800 - $188,100
New York, NY: $179,700 - $205,100
Richmond, VA: $149,800 - $171,000

Benefits

Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

About the Company

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
Capital One believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and the industry.
Capital One Financial is made up of several different entities.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.