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About the Role
As Sr. Manager, you’ll own the end-to-end Workforce Management product suite and lead the PM team behind it. You’ll oversee everything behind Card Servicing’s forecasting, capacity planning, schedule generation, and real-time operations. This is a hands-on leadership role requiring a balance of long-term strategy and a strong grasp of engineering to navigate complex tradeoffs.
Responsibilities
- Set a clear vision for the platform so the team builds toward long-term goals rather than just reacting to incoming requests.
- Coach and mentor a team of Product Managers, driving high standards and focusing on measurable outcomes rather than just output.
- Own the core scheduling and planning tools, directly influencing agent experience, customer satisfaction, and operational efficiency.
- Translate Capital One’s technical and security needs for external vendors, while helping internal stakeholders plan around vendor roadmaps.
- Partner with Tech Leads to resolve architecture tradeoffs, clean up data pipelines, and ensure live deployments run smoothly.
- Balance immediate leadership demands with long-term platform health and technical dependencies.
- Work across Enterprise Data and Tech teams to ensure our workforce data is integrated and scalable across the company.
- Translate complex platform constraints into clear business terms for senior leaders, and convert business goals into actionable technical plans.
Requirements
- Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing OR Bachelor's degree in any field and at least 4 years of Product Management experience.
- Experience translating business strategy and analysis into consumer facing digital products.
Skills
- Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
- Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
- Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Location
- Chicago, IL
- McLean, VA
- New York, NY
- Richmond, VA
Work Type
- Full-time
Experience Level
- Senior Manager
- Manager
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- $182,500 - $208,300
- $149,800 - $171,000
- $200,700 - $229,100
- $164,800 - $188,100
- $219,000 - $249,900
- $179,700 - $205,100
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
About the Company
- Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
- We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
- The Workforce & Intelligent Routing platform controls how Capital One connects customers with the right support at the right time.
- We build the tech and data tools that power Card Servicing’s entire workforce—handling real-time work routing, demand forecasting, and scheduling.
- It’s practical, high-impact product work: making sure agents have fair, sensible schedules and customers get connected to someone who can genuinely solve their issue.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
- If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.