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About the Role
As the Pharmacist (Operations Role) at our online pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities encompass the entire practice scope for Pharmacists under the Ontario College of Pharmacists. This includes ensuring the safety and quality of pharmaceutical product preparation and release, providing service and support to our group home residents and staff, clinical verification of prescription orders, prescription counseling, overseeing all dispensary activities, and providing training, guidance, and direction on standard operating procedures for the pharmacy. You will participate in some clinical services such as minor ailments prescribing and pharmaceutical opinions as well as supporting opportunities for the clinical pharmacist team in determining patient eligibility and fitness for the full suite of clinical services we offer. In addition, you may be called upon to provide reporting on various metrics to support decision making by leadership. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service.
Responsibilities
- Provide pharmacist oversight and patient care within the dispensary and as part of prescription dispensing activities.
- Clinically verify prescriptions entered in the pharmacy management system.
- Counsel on prescriptions as deemed appropriate and in line with Ontario College of Pharmacists standards of practice and ethics.
- Oversee all compounding activities to ensure patient safety and adherence to standard operating procedures and Ontario College of Pharmacists standards of practice.
- Monitor and adjust dispensary operations and standard operating procedures as needed to maintain patient safety, accuracy, customer service, and patient care.
- Train pharmacy team members to ensure sound operations and adherence to standards of practice and standard operating procedures.
- Participate in identifying, documenting, analyzing, and resolving medication incidents using Pharmapod.
- Communicate effectively with the team to analyze and resolve medication incidents.
- Report on metrics as requested to support business decision making.
- Participate in projects and meetings regarding initiatives and programs that require pharmacy operations input and oversight.
- Be a point of contact for group home staff, management, and leadership regarding standard operating policies and procedures and initiatives.
- Ensure all required activities to support group home operations by the pharmacy are identified and completed as needed.
- Recommend enhancements to group home standard operating procedures to improve patient safety and accuracy throughout the prescription workflow process.
- Train new and existing team members on appropriate group home tasks.
- Identify, analyze, resolve, and communicate issues related to pharmacy service, medication incidents, and new group home requirements.
- Provide after-hours on-call services to group homes as assigned by manager.
- Provide reporting as requested by leadership to support business decision making.
- Identify opportunities appropriate to support patient care and wellness.
- Provide patients with information about the service and schedule appointments or refer to clinical pharmacist team.
- Provide minor ailment assessment and prescribing services.
- Provide pharmaceutical opinion services when appropriate.
- Support the efforts and activities of the clinical pharmacist activities.
- Complete additional duties as assigned by manager and other leadership within the organization.
Requirements
- Minimum Bachelor or Doctor of Pharmacy from an accredited institution.
- Current Ontario College of Pharmacists licensure (Registered in Part A and in good standing).
- Experience with group home or long-term care is an asset.
- Demonstrated experience in delivering high-quality pharmacy service and patient care; development of operations/programs/projects to improve and enhance service delivery is an asset.
- Critical thinking and problem-solving skills.
- Desire and drive to grow pharmacy service delivery.
- Outstanding organizational skills.
- Bilingualism is an asset.
- Excellent communication and customer service skills.
- Familiarity with pharmacy software systems (Kroll, PACMed Core).
- Proficiency in English is required for this position.
- Ability to communicate with colleagues or customers who use English as their primary language.
Skills
- Customer service
- Patient care
- Pharmacy services
- Clinical verification
- Prescription counseling
- Dispensary operations
- Training
- Guidance
- Standard operating procedures
- Minor ailments prescribing
- Pharmaceutical opinions
- Reporting
- Medication incident management
- Communication
- Problem-solving
- Organizational skills
- Bilingualism
- Pharmacy software systems (Kroll, PACMed Core)
Location
- Online pharmacy
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Bachelor or Doctor of Pharmacy
Salary/Compensations
- CAD $72,521.00 - 109,341.00
Benefits
- Not specified
About the Company
- GreenShield was founded in 1957 by pharmacist William Wilkinson, who introduced North America’s first prepaid drug plan. It is a not-for-profit social enterprise that brings coverage and care together. Their mission is to create better health for all Canadians. They are noble challengers, purposefully building a better way and need the best people to help create a more holistic approach that takes care of the mind and body.
Equal Opportunity
- GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.