Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Regional Senior Security Manager (RAM) is responsible for managing guard service operations and security functions in Austin, TX, supporting client operations, fostering client satisfaction, and resolving conflicts. This role oversees scheduling, staffing, billing, training, and compliance.

Responsibilities

• Exemplify Securitas’ Core Values.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
• Continuously assess service quality and proactively address issues.
• Develop and implement training programs and ensure compliance with regulations.
• Establish and maintain performance metrics and KPIs.
• Collaborate with the Global Program Manager (GPM) to align with global security objectives and initiatives.
• Identify and utilize networking opportunities for standardizing processes and service delivery.
• Oversee staff development, provide feedback and coaching.
• Ensure proper scheduling, staffing, and cost efficiencies.
• Administer resolutions to issues and discipline as needed.
• Manage invoice and payment processes, including expenditures.
• Collaborate on policy and procedure management.
• Monitor client credits and adjust as necessary.
• Maintain ongoing communication with all stakeholders.
• Prepare, develop, and deliver dynamic quarterly business reviews (QBRs).
• Perform any additional duties as assigned by the Global Program Manager.

Requirements

• A minimum of 3 years of experience in security industry-related fields or business management.
• Must have 3+ years’ experience of direct supervisory or management experience.
• Previous law enforcement experience preferred.
• Must have a valid driver’s license.

Skills

• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Strong financial experience.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Budget planning and forecasting experience.
• Capacity to maintain composure and professionalism in unusual circumstances.
• Adaptability to rapidly changing environments or assignments.
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
• Strong team collaboration and client-centric mindset.

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 3+ years of experience in security industry-related fields or business management
• 3+ years of direct supervisory or management experience

Salary/Compensations

• $85,000-$92,000

Benefits

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

About the Company

• Securitas is a global leader committed to excellence and innovation.
• We offer a unique environment that nurtures individual growth and rewards performance.
• You will be part of a team that values integrity, vigilance, and helpfulness, making a real difference in the communities we serve.
• Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives.
• United through our common purpose, we provide the security needed to safeguard our clients' assets and people.
• Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.
• Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
• Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
• Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
• Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
• Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Equal Opportunity

• Securitas is committed to equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.