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About the Role

Oversees the daily activities of the front-of-house operations and team members in accordance with company policies and procedures, working concurrently with the Executive Chef to ensure a successful operation. Interacts with guests, team members, and supervisors politely and courteously to ensure gracious hospitality.

Responsibilities

• Anticipate and accommodate the needs of the guests.
• Oversee the general cleanliness of the front-of-house and the entire venue.
• Conduct decision-making for interviewing, hiring, and training new applicants.
• Oversee scheduling, growth opportunities, and team member development for all front-of-house team members.
• Responsible for all front-of-house job performance reviews in conjunction with the Director of Operations.
• Oversee front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency, and profitability.
• Supervise the execution of regular service, catering, take-out, delivery, and all in/off-venue events.
• Possess in-depth knowledge of operational systems, including payroll, inventory, and purchasing.
• Regulate all executive-level POS functions.
• Responsible, with the Executive Chef, for maintaining the venue’s monthly Profit & Loss statement standards.
• Oversee Department of Health and company sanitation standards.
• Oversee venue compliance with all federal, state, and local laws and regulations, and company policies.
• Coach and develop front-of-house team members by setting clear guidelines and expectations.
• Oversee that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances.
• Ensure all team members are compliant with all front-of-house standards and procedures.
• Possess in-depth knowledge of all food and beverage menus.
• Oversee resolution of all guest and team member concerns.
• Possess practical knowledge of the job duties of all supervised team members.
• Communicate clearly and concisely with heart-of-house team members during service.
• Oversee completion of all opening and closing procedures as prescribed by the company.
• Oversee replacement or repair of all breakage and damage to equipment or furniture.
• Attend, lead, and participate in training sessions, departmental meetings, or pre-service meetings.
• Learn by listening, observing other team members, and sharing knowledge while leading by example.
• Portray a positive and professional attitude.
• Demonstrate knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
• Work as part of a team and provide help and support to all fellow team members.
• Assist and/or complete additional tasks as assigned.

Requirements

• TAO Group Hospitality Lounge General Manager Training Program completion.
• PCI/DSS Training completion.
• Minimum 8 years of previous hospitality experience in a Lounge General Manager or senior management role within a high-volume setting is essential.
• Strong guest service foundation.
• Ability to coach, build a team, problem solve, and leadership skills required.
• Demonstrated financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models.
• Must be organized, self-motivated, and proactive with strong attention to detail.
• Proficient with computers (Microsoft Products), POS, and technology.
• Must have strong problem-solving skills.
• Excellent written and verbal communication skills required.
• Ability to work under pressure and meet deadlines.
• Must have good positive energy throughout the day.
• Must be able to read the computer monitors and print legibly.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to move quickly through work and set the pace in the office.
• Must be able to push and lift up to 75 lbs.
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
• Ability to maintain a high level of confidentiality.
• Ability to handle a fast-paced, busy, and somewhat stressful environment.

Skills

• Financial acumen with P&L statements, annual budgets, forecasting, COGS, and labor models.
• Computer proficiency (Microsoft Products).
• POS proficiency.
• Technology proficiency.
• Problem-solving skills.
• Written communication skills.
• Verbal communication skills.
• Ability to work under pressure.
• Ability to meet deadlines.
• Ability to read computer monitors.
• Ability to print legibly.
• Ability to sit for extended periods.
• Ability to stand for extended periods.
• Ability to move quickly.
• Ability to set pace.
• Ability to push and lift up to 75 lbs.
• Teamwork.
• Professional and courteous interaction.
• Confidentiality.
• Handling fast-paced environments.
• Handling busy environments.
• Handling stressful environments.
• In-depth knowledge of operational systems (payroll, inventory, purchasing).
• Executive-level POS functions.
• Food and beverage menus.
• Opening and closing procedures.
• Mechanical systems knowledge.
• Sanitation standards.

Location

• Local Travel (United States)

Work Type

• Full-time
• Onsite
• Irregular shifts
• Evening shifts
• Weekend shifts
• Holiday work

Experience Level

• Minimum 8 years of previous hospitality experience in a Lounge General Manager or senior management role within a high-volume setting.

Education Level

• Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life Insurance Plans
• Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off

About the Company

• Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues.
• The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more.
• Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
• With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
• The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.