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About the Role

The General Manager at Sbarro will lead all aspects of restaurant operations in the Fultonville, NY location, focusing on team leadership, customer service, food quality, cost control, and ensuring efficient and profitable operations. This role requires a hands-on leader who models company values and fosters a positive, high-performance work environment.

Responsibilities

• Assist in managing daily operations, including food preparation, guest service, and cleanliness.
• Supervise, coach, and motivate team members to achieve performance and guest satisfaction goals.
• Ensure compliance with Sbarro's standards for food safety, sanitation, and quality.
• Lead shifts effectively and step into the GM role in their absence.
• Help with hiring, onboarding, and scheduling staff to ensure optimal coverage.
• Monitor and manage labor costs, food costs, inventory, and waste.
• Resolve customer issues promptly and professionally to maintain satisfaction and brand loyalty.
• Ensure all team members comply with policies, procedures, and local/state regulations.
• Assist in marketing promotions and suggest operational improvements to drive sales.

Requirements

• High school diploma or equivalent required.
• Minimum of 1–2 years of restaurant management or supervisory experience (QSR or pizza concept preferred).
• Strong leadership, problem-solving, and decision-making skills.
• Solid understanding of restaurant operations, including scheduling, inventory, and labor control.
• Excellent communication and interpersonal skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• ServSafe certification or food handler’s card (or willingness to obtain).

Skills

• Leadership
• Problem-solving
• Decision-making
• Restaurant operations management
• Scheduling
• Inventory control
• Labor control
• Communication
• Interpersonal skills

Location

• Fultonville, NY

Work Type

• Full-time

Experience Level

• 1-2 years of restaurant management or supervisory experience

Education Level

• High school diploma or equivalent
• Some college or hospitality training preferred

Salary/Compensations

• Weekly pay

Benefits

• Opportunities for growth and advancement.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)

About the Company

• Sbarro is a restaurant chain.