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About the Role

Provide food and beverage services to club members and guests in a fast-paced food service environment. This is a full or part-time hourly position requiring exceptional customer service, strong communication skills, and a friendly, upbeat attitude.

Responsibilities

• Sets up side stations and performs assigned prep work.
• Provides immediate attention to all members and guests upon seating.
• Distributes food and wine/drink menus, answers questions, and makes suggestions.
• Takes member and guest orders and places them with the kitchen.
• Informs cooks about special cooking instructions.
• Carries food, silverware, and/or linen on trays, or uses carts to carry trays.
• Assembles food on trays to serve and procures items from each necessary station.
• Checks to ensure member and guest satisfaction and replenishes water and butter as necessary.
• Removes soiled dishes and linens.
• Verifies the accuracy of prices, state and federal taxes, and other charges on bills.
• Upholds a professional demeanor while interacting, assisting, and serving all members and staff.
• Uses Point of Sale and online reservation systems.
• Maintains knowledge of the Club’s high standards for service and operating procedures.
• Demonstrates knowledge of proper table service etiquette, event set-up, table sizes, and appropriate use of space.
• Demonstrates knowledge of table settings for formal daytime and evening events.
• Uses discretion, works independently and as a team, and takes initiative.

Requirements

• Must have strong communication skills.
• Must present a friendly and upbeat attitude.
• Must maintain a customer-first approach.
• Must be able to think through problems and/or unexpected situations.
• Must be able to multitask.
• Must recognize when customers need plates cleared or drinks refilled without being asked.
• Must know the menu and specialties and make honest recommendations to members.
• Be detail-oriented, able to prioritize and multitask.
• Be organized and responsible.
• Be courteous with all patrons and staff.
• Maintain a positive, professional manner at all times.
• Possess a strong knowledge of M.A.T.C.H. (Membership comes first; Attitude is always positive; Teamwork; Challenge - go above and beyond; Honesty – always do the right thing).
• Ability to take and/or give direction.
• Ability to speak clearly and concisely to maintain proper, effective communication with all members and staff.
• Be able to problem-solve.
• Be flexible.
• Establish and uphold effective working relationships with others.
• Work quickly and accurately, both independently and as a part of a team.
• Exercise good judgment.
• Perform detailed tasks.
• Understand and follow instruction.
• Routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders.
• Ability to lift at least fifty (50) pounds.

Skills

• Exceptional customer service
• Strong communication skills
• Friendly and upbeat attitude
• Problem-solving
• Multitasking
• Menu knowledge
• Point of Sale systems
• Online reservation systems
• Table service etiquette
• Teamwork
• Initiative

Location

• Westwood Country Club

Work Type

• Full time
• Part time
• Hourly

Experience Level

• Previous experience serving and/or catering in a restaurant or food service environment (preference for fine dining).
• Country Club, Resort, and Hotel experience preferred.

About the Company

• Westwood Country Club