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About the Role

The Facilities Technician I provides comprehensive repair and maintenance services to HeartShare facilities, ensuring that both the interior and exterior are safe, clean, and well-maintained. Candidates must possess a strong understanding of building systems and equipment and have a proven track record of independently diagnosing and repairing issues.

Responsibilities

• Perform maintenance and repairs such as drywall, quality painting, basic plumbing, basic electrical work, plaster and masonry, lock installation/repair, and operation of equipment.
• Complete all repairs and maintenance in a professional manner, ensuring high-quality, durable, and safe results.
• Responsible for the proper security and upkeep of HeartShare assets, including vehicles, phones, tools, supplies, and materials.
• Report any dangerous conditions to their supervisor.
• Maintain and repair residence interiors, ensuring hazard prevention and compliance with applicable regulations and codes.
• Maintain and repair residence exteriors and grounds ensuring hazard prevention and clean well-kept appearance.
• Operate equipment such as floor cleaning machinery, power washers, and snow blowers.
• Complete daily work orders as assigned and prioritized.
• Complete all assigned work orders independently with minimal supervision.
• Coordinate with contractors and vendors as needed.
• Lead assigned jobs, including planning, material purchasing, and execution.
• Identify and report preventative maintenance needs.
• Assist in implementing proactive maintenance strategies to reduce long-term costs.
• Provides first-line 24-hour response to facility emergencies, including after-hours as needed.
• Expected to report to work during emergencies, including snow removal and urgent facility situations.
• Maintain cell phone contact on evenings and weekends, as needed for emergency response.
• Ensure physical plant safety protocols to safeguard the well-being of residents, program participants, staff, and visitors.
• Follow all safety protocols, including PPE and bloodborne pathogen standards.
• Participate in all Professional Development Trainings.
• Ensure safe operation of agency vehicles in accordance with all laws, agency policies, and required training.
• Provide care and upkeep to assigned equipment vehicles, ensuring that they are free of hazardous conditions.
• Attend Driver Training classes, as required.
• Maintain a clean driving record while operating agency vehicles and avoid traffic tickets, violations, or citations.
• Immediately report any accidents, violations, or driving-related incidents in accordance with agency procedures.
• Provide care and upkeep of assigned tools.
• Ensure all tools are in a safe, working condition.
• Ensure daily proper safe storage of tools and equipment.
• Utilize WorxHub to track assigned daily work orders and maintenance activities.
• Ensure no work begins without an approved work order, except in emergency situations.
• Maintain daily activity notes in WorxHub documenting all work performed.
• Document all completed work in WorxHub with detailed completion notes and photographic proof.
• Maintain clear and consistent communication with supervisors and team members.
• Provide regular updates on work progress.
• Foster a collaborative team environment.
• When delegated, use petty cash to purchase supplies and materials needed for the Centralized Maintenance Department.
• Maintain detailed accountability of all petty cash used, retaining dated, itemized receipts for every purchase.
• Submit receipts and purchase records promptly for reconciliation and replenishment.
• Participate in required training and professional development.
• Perform all other duties as assigned.

Requirements

• Minimum of 2-3 years of maintenance work, ideally in a nonprofit or healthcare setting.
• 2-3 years of proven experience in maintenance and repairs, including plumbing, electrical, carpentry, or general building systems—beyond janitorial or porter duties.
• Thorough knowledge of Handyman Duties, basic plumbing, basic carpentry, basic electrical, building codes, ADA regulations, and safety standards.
• Demonstrated skills, with a track record of successfully executing scope work and fostering a positive work culture.
• Proficiency in utilizing automated facilities management systems, such as TheWorxHub, for work order tracking, preventive maintenance & asset management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Cost-effective solutions with high-quality outcomes.
• Strong organizational and problem-solving abilities, with meticulous attention to detail.
• Compassionate, patient, and empathetic approach when interacting with individuals with developmental disabilities.
• Strong knowledge of general maintenance, building systems, and safety standards.
• Familiarity with Federal, NYS & NYC regulatory agencies (e.g., DOB, DEP, ADA, OPWDD, OFPC).
• Ability to work independently and manage multiple tasks.
• Proficiency with facilities management systems (e.g., WorxHub).
• Strong organizational, problem-solving, and recordkeeping skills.
• Effective communication and teamwork abilities.
• Ability to deliver cost-effective, high-quality solutions.
• Compassionate and respectful approach when working in human services environments.

Skills

• Drywall repair
• Painting
• Basic plumbing
• Basic electrical work
• Plaster and masonry
• Lock installation/repair
• Snow blower operation
• Power washer operation
• Tile installation and repair
• Floorcare
• Toilet repair
• Drain repair and snaking
• Plumbing repairs
• Electrical repairs and improvements
• Carpentry
• Furniture moving and assembly
• Garbage removal
• HVAC repair
• Cabinet repair and replacement
• Landscaping
• Snow removal
• Gutter cleaning
• Siding repair
• Floor cleaning machinery operation
• Automated facilities management systems
• Work order tracking
• Preventive maintenance
• Asset management
• PPE usage
• Bloodborne pathogen standards
• OSHA 10 certification
• OSHA-approved PPE training
• Vehicle operation
• Tool maintenance
• WorxHub utilization
• Recordkeeping
• Communication
• Interpersonal skills
• Problem-solving
• Teamwork

Location

• 66 Boerum Place, Brooklyn, NY, 11201

Work Type

• Full-Time

Experience Level

• 2-3 years of experience

Education Level

• None

Salary/Compensations

• $25.00 Hourly

Benefits

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

About the Company

• For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
• Visit www.heartshare.org or follow on Twitter LinkedIn YouTube Instagram Facebook

Equal Opportunity

• HeartShare is an Equal Opportunity Employer (EOE).
• If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.